Unable to open RAW file from Lightroom in to PS CC 2014 using Edin it ... option

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  • Updated 4 years ago
While trying to open RAW file from within Lightroom 5.5 to Photoshop CC 2014 using option Edit in ... I'm having blank window in PS. I'm able to open RAW file as New Smart Object only. I didn't have this problem before upgrading from PS CC.
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Rafal Nowak

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Posted 4 years ago

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Steve Sprengel, Champion

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Many people have this problem. The usual solution is to uninstall and reinstall PS CC 2014.
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V Michael Straus

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I had the same problem and a tech told me (after 2 weeks of wrong answers) to uninstall all CC apps and reinstall in the order of Photoshop first and Lightroom second. I did this and it eliminated the problem of going from Lightroom 5 to Photoshop CC 2014 for further etiting. However, I cannot save any of my edited images yet.
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V Michael Straus

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V M Straus less than a minute ago

I had the same problem
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Gill Ell

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Same problem, but really don't want to reinstall everything. That means reinstalling all of my plugins and that's a real pain. There must be a better way.
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Rikk Flohr, Champion

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You can try this- no guarantees:

Try this: install Photoshop CC 2014 over the top of itself (without removing it). To do this, in the Creative Cloud desktop app, go to the Apps tab. In the lower half, labeled Find New Apps, there is a filter drop-down to the right. By default it says All Apps or Filters & Versions, click it and choose Previous Version. Find Photoshop on the list and the button will say “Install” but it will also be a drop-down menu. Choose CC 2014 (15.0). This will do a “repair” install over the top of your existing files.
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Jim Wilde, Champion

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Also worth trying is Solution 1 from this Adobe KB article (Rikk has already given you Solution 2):
http://helpx.adobe.com/lightroom/kb/e...
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V Michael Straus

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I don't know who is following this thread I started (after being lectured by Chris, I no longer follow it, but got some E-mails on it). However, this is to inform those who have the same problem that it is, indeed, fixable.

I hate to be too wordy, but I don't want people to have to go through what I did for 3 weeks, so here goes.

There were 2 problems after installing Photoshop 2014.

1. First problem was that I could not go from initial edit in Lightroom 5 into Photoshop CC 2014 for final edit. When I tried, Lightroom just produced a blank screen in Photoshop and nothing happened.

2. Second problem was that I could not save in Photoshop CC 2014. Any image I opened, new or old, would not save, so I always lost my edits. I got an error message that permissions had to be fixed.

Initially, I spent 1 1/2 weeks of wasting time with Adobe tech. None of them either knew what I was talking about or others were unhelpful (some even hung up summarily when they could not fix the problem).

FINALLY, one woman tech in India told me that that one of the problems was well known at Adobe and she gave me a workaround while Adobe was doing a fix.

She said, uninstall the Photographers' package (Lightroom, Photoshop and Bridge) and then install all over again -- *BUT* Photoshop must be the 1st app installed. That actually fixed the problem of not being able to go from Lightroom to Photoshop -- a big help to me.

But still, when I edited in Photoshop, I could not save in Photoshop. Chris, here, gave me some useful info, but lectured me on learning to administer my computer when I asked how to implement the info. I knew what he was saying about the fix, but I did not know how to apply it to the external drive concerned.

Keep in mind, this was a Photoshop (Adobe) error message problem, not an Apple message.

Bottom line, however, is that I called Apple tech -- who are always extremely helpful, as opposed to Adobe tech. Apple tech told me how to fix the problem and sent me a paper on the steps to take on fixing permissions on the external drive. I now can save from Photoshop.

My advice is to go direct to Apple tech, tell them what the problem is and mention that there is a paper which explains the procedure to be able to save in Photoshop CC 2014. And/or, just have them walk you through it while they are on the phone.
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Steve Sprengel, Champion

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Uninstalling and re-installing PS CC 2014 fixes the Edit In linkage. No need to mess with LR or other Adobe apps, at least for most people, just PS CC 2014.

The Save As problem is something else, likely due to permissions, either on the folders, themselves, or of the PS application as it is running.

I don't see any replies by Chris, here.
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V Michael Straus

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Correct, as far as I know, but the final Adobe tech, of the many I talked to, told me to reinstall Photoshop CC 2014 *first* and then the others. I had tried several times to reinstall Lightroom and Bridge first (by chance since I didn't know it mattered), but the Edit In linkage just would not get fixed -- until I reinstalled Photoshop first.

The save as problem was, as you suggested, fixed by fixing permissions, when an Apple tech told me how do to it on the external drive. The process was a bit different than the "normal", generic permission fix procedure and worked fine.

Chris was in on the thread at one point, but possibly got off when I dropped out of the participation -- I may have started another thread unwittingly, since I really don't know how to use this forum well at all.

Thanks.
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Steve Sprengel, Champion

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Chris was on the other thread, about the permissions problem, specifically, and basically said that it is a permissions problem, and said to fix it, yourself, or have someone do it for you. Chris works for Adobe not Apple so that seemed reasonable.
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V Michael Straus

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Look, I appreciate your trying to peripherally help. So please don't take my comments (below) incorrectly.

Chris had every right as an Adobe employee (which I knew) to tell me something like he did, after he tried to help. However, as is Adobe techs' type of help seems to be getting more and more, it was impertinent.

I was pretty frantic after around 3 weeks of not being able to work because of having installed Photoshop CC 2014 and getting the bug of not letting me move from Lightroom 5 to Photoshop CC 2014. And hours and hours of phone time with Adobe techs had resulted in nothing, until the final tech told me the work around.

All I was doing was making a plea for someone to spend a tiny bit of helpfulness. I just needed to be told how to do the last part of the fix(es) -- permissions on an external drive in the case of my question to Chris.

If he didn't want to do that (which he obviously did not) he easily could have just told me that Adobe does not want him to give hardware advice. I would have no problem with that.

But, after wasting weeks of tech calls, I was just asking for some understanding help. I am not a techie but I do have some years of computer use behind me. I really didn't need a "computer scientist" responding to my plea for help, by saying that I should learn to administer my system. That may be his (and apparently your) life's work, but it is not mine -- I needed help, not sarcasm.

From your defense of Chris I assume you are also involved with Adobe or have some type of computer expertise that I don't have. If so, good; it's not worth even the time either of us has spent on it so far. So let's call it a draw and leave it at that. Thanks for the advice.
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Steve Sprengel, Champion

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You’ve posted twice on this feedback forum, rather than the regular forum. Once about the Edit In and it was answered by me in a little over an hour. Second about not being able to save a PS document, which an Adobe employee answered as being a permissions problem in less than 2 hours, and provided more detail in a follow up answer.

I'm not surprised Adobe Support didn't know what you were talking about, initially. Their job seems to be to match what you say with internal knowledge-base documents or well-known fix procedures, and do less well with a new problem like the Edit In was, as well as something completely Apple related like permissions on an external drive.

I guess it was your bad luck in not asking on the regular forums right away, as there was no reason to suffer for 3 weeks. The hoops that you jump through to get to the Adobe Support chat link and phone number comes after the link to the forums, so it seems Adobe is nudging users to the forums, first, as well.

I've been answering questions on the forums for about 8 years. I also have no idea about Macs, but depending on the amount of time I had and my current mood, I might have done a Google search about Mac permissions and given some links it found if someone asked about how to fix permissions, but that sort of question and answer is beyond the scope of these forums.
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V Michael Straus

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Steve, I don't know anything about these forums or how to use them. I was just so desperate to get Lightroom/Photoshop working that I had to do something. I stumbled onto the forum (whichever I used) when I searched on the Adobe website seeking some sort of help -- any sort of help.

So, it may have been my fault that I asked for help no one could or would give, but I was so frustrated that I had to ask what I did.

The 2 problems are now fixed, but not because of Adobe's help.

It was an Adobe problem for most of the time (the non-ability to move from Lightroom to Photoshop). Only when I got that fixed, did I find the no-save problem that Apple solved by helping me through the permissions procedure for my external drive.

Even then, it seems like it was an Adobe problem, since it only appeared after I installed Photoshop CC 2014.

Again, all Chris had to say was something like, "Adobe does not allow (or want) me to give hardware advice, so please try Apple or an Apple authorized dealer." That's all I was griping about.

Thanks.
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Steve Sprengel, Champion

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If you choose not to use answers you get on here, fine, but both of your issues were answered as far as Adobe had anything to do with them, in less than 2 hours from your asking them, on a forum provided by Adobe.
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V Michael Straus

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I guess we are speaking different languages. I thought I had explained my dilemma, which your last response does not match.

I give up. You are somehow misunderstanding what I said, or vice versa, so anything more is useless and wastes time for both of us.

If you were trying to be helpful, thank you.
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Steve Sprengel, Champion

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Others read these forums.

I am sticking up for Adobe forums being helpful, since you've said multiple times that you had to get your help, elsewhere.

Your not understanding how to change permissions on your Mac computer, and somehow expecting an Adobe employee to either help you with this or tell you that they weren't going to and give you a specific reason why they weren't going to, seems to be the issue, not that the Adobe forums aren't helpful.

If you're here to say that Adobe Support leaves much to be desired, sometimes, then I agree.
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V Michael Straus

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"If you're here to say that Adobe Support leaves much to be desired,
sometimes, then I agree."

Hey, now we are getting somewhere! You can understand non-tech language after all.

Is it really such a fatal breach of etiquette for me (on my first visit(s)) to a forum, to have asked for a bit of generic help when I was frustrated with weeks of Adobe tech being not helpful (on the *Adobe* no-transfer problem)? And, even if it was such a breach, to be put off by an impertinent response when courtesy could have sufficed? Maybe the response I got about administering my OS was de rigueur for the forum? I didn't know.

You might note, however, in your zeal, that I thanked you if you were trying to be helpful.

Let's just say that you won; I give up on whatever issue you want. It was important at the time, but now that my *Adobe* software is working, I can get back to work.