Unable to add storage or view subscription information on photoshop.com

  • 1
  • Problem
  • Updated 6 years ago
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I am unable to add storage or view subscription information on photoshop.com. When I click the "My Account" Link I see no place to view or modify my subscription. If I click the "Add Storage" link, a new window pops up and says "Loading subscription information" - and the system hangs there. Multiple computers, multiple browsers.

Moreover, this screen https://www.adobe.com/account/my-prod... shows my Acrobat.com subscription but NOT my Photoshop.com subscription, although this page: https://store1.adobe.com/cfusion/stor... shows both my Acrobat.com AND Photoshop.com subscription.

I'm concerned that something is wrong with my account and/or subscription since I can't seem to find my subscription info in the places it belongs. Can anyone advise?
Photo of Glen Barney

Glen Barney

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  • frustrated

Posted 6 years ago

  • 1
Photo of Amreek

Amreek, Employee

  • 160 Posts
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Glen,

I am forwarding this issue to the right set of folks here.

Regards
Photo of Richard Coencas

Richard Coencas, Senior Quality Engineer

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Hi Glen,

The first thing I'd try is clearing the flash cache. Go to this page in your browser:
http://www.macromedia.com/support/doc...
And click the Delete All Sites button.
Then try to load the Upload store again. If this doesn't work, please let us know right away and I'll escalate the issue.

Thanks,
Richard
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Glen Barney

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Amreek -

Thank you for escalating!

Richard -

Thank you for your reply!

I followed your directions and successfully deleted all sites from Flash. I then went back to the Adobe site, and the problem still remained. My Acrobat.Com subscription does show up, my Photoshop.Com subscription does not.

Glen
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Richard Coencas, Senior Quality Engineer

  • 128 Posts
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Hi Glen,

Please send me your account ID (the email address you use to log in to photoshop.com) privately, I will have someone take a look at what the status is and get back to you.

rcoencas@adobe.com
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Glen Barney

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Done, via email!

Thanks Richard!

Glen

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