ELEMENTS 12: Unable to access Media files of slide show.

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  • Problem
  • Updated 4 years ago
  • (Edited)
I contacted earlier : I found where the slide show was saved however, I am unable to access the file as it comes up with a message "sorry error occurred". "The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author".
I thought if I updated the photoshop programme in an attempt to access the the required file application. This update was unsuccessful and the message was: " The error log file" contact customer support.
Could you please assist me to fully use the programme I have fully purchased.
I did initially download the free download before I could install the full programmes I purchased. This programme is not accessible, no files.
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Pamela Pavlinovich

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  • still frustrated and sad

Posted 4 years ago

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Chris Cox

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Which product are you using?
Which version?
Which OS version?
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Pamela Pavlinovich

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Hi Chris
Thank you for the reply.

I am using Adobe Photoshop Elements 12 and Adobe Premier Elements 12 (Windows English)

Cheers
Pam
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Pamela Pavlinovich

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Hi Chris
Thank you for the reply.

I am using Adobe Photoshop Elements 12 and Adobe Premier Elements 12 (Windows English)
My OS is Windows 7 Ultimate

Cheers
Pam