REVEL: Unable to upload more photos even though I purchased premium

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  • Updated 5 years ago
  • (Edited)
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Please help, I have spent better part of a day trying to upload a large albumn and not I received a message that limit was reached as I had not purchased premium. My concern is that 1. I purchased premium and 2, now I am going to have to select all the photos that did not upload and start over. I am very frustrated!!!!!!
Photo of Steve Moriarity

Steve Moriarity

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Posted 5 years ago

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Photo of Peter Baust

Peter Baust, Official Rep

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Sorry that you are having a problem. I am looking at your account and it correctly shows that you have a subscription. Please check your account settings on your app to see if that is also showing that you are a subscriber.

If you are still stuck, please try logging out and logging in again to see if your subscription is recognized.

Revel will not try to upload duplicates, so you can select all of the same photos and retry the upload. That would be the easiest approach.

Please let us know how that goes.

-Peter

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