Unable to Update LR 6 Past ver 6.9

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  • Updated 2 years ago

I have been unsuccessful in updating beyond LR 6.9 I have also been in the LWS to obtain my Serial Number and the site returns the message Adobe does not recognize you as a customer. I have been using Adobe PS since ver 7 and LR since ver 4. I am not sure of the problem since I have had a account for several years.

LR 6 is a stand alone version therefore not really sure if I should be able to down load the newest release.

Thank you

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Posted 2 years ago

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Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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What happens when you try to update? And why are you needing to get your serial number?