Unable to Sign in to Feedback using Photoshop ID with Firefox on High Sierra

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  • Problem
  • Updated 2 months ago
  • Solved
So I'm still pretty new to High Sierra, and this seems to be High Sierra with Firefox. When I try to use Firefox on this site, I click on Sign In, then choose Photoshop family, get the message that I'm signed in (not that I've done anything), and it sits there without signing me in. I am told I can close the window, but that doesn't help.

I'm being forced to use Safari now to sign in to Feedback. I've told Firefox to allow everything. I've told Ghostery to allow everything. I've told Ad Blocker to allow everything. I don't know what else I can allow.
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Cristen Gillespie

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  • puzzled

Posted 2 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you tried clearing the cache and cookies for photoshop.com and getsatisfaction.com domains?
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Cristen Gillespie

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Hi Jeffrey, yes, I'd done that. I just now figured it out. I have to accept 3rd party cookies in Firefox from any place I have visited. It's a global setting in Firefox, and sounds nasty to have to do that, but I can clear them out as soon as I leave. I thought Get Satisfaction might be that 3rd party.  Firefox keeps updating its security settings and I can't keep up.<G> Thanks.