Unable to save transparent BG

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  • Updated 1 year ago
I used to delete backgrounds and save image as GIF and PNG and the background would remain transparent. Now when saving the and opening the image it has a black Bg. Can someone please help with this issue? I have photoshop Cs2.
Photo of Jenn Sepulveda

Jenn Sepulveda

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Posted 1 year ago

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Photo of Dale Peters

Dale Peters

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Could be something as simple as you've altered your foreground/background colour standard or adjusted layer properties during previous work.Check these - if no change,  restore preferences using keyboard shortcut: Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.