Photoshop: Unable to save images

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  • Updated 4 weeks ago
  • (Edited)
error message could not save a copy as "C:\Users\...Untiled-3copy.jpg because that document is currently open.Save using a different name, or close the document. Don't know what to do? Version 6.2
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Heather S.

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Posted 4 weeks ago

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Robin Curtis

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Hi Heather:
I have had similar problems with all sorts of apps.  Just make up a new name, save to an easy-to-find place and close out photoshop.  Then find your image and rename it to whatever you want and move it to your desired folder.
(Edited)
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Mark Payne

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Me as well. I think this is Windows issue.  I usually close up the last few folders I had opened and try again. I think if you still have a folder open, it thinks the contents are still in use. Also try quitting all other open programs.

Sometimes, I will just open up a different file, and work on something else for awhile. And that may refresh the cache.
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Robin Curtis

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I have found many files, such as in excel, where there is a "faded indication of an open file"... you know, that temporary in-work icon that is displayed... that windows never closed out upon saving.  I have always had a scary time deleting them but deleting always fixed that problem.  And restart your computer often.
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David, Official Rep

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Two things...

First, Robin is totally right.  Once in a while, the OS might lock down a file as "being edited" (even when it's not) but that's not something Photoshop has any control over.

Second, Heather, what version of Photoshop are you running?  You said 6.2, but that can't be right.  Are you sure you're running Photoshop and not another app with a similar name, like Photoshop Elements or Lightroom?  I ask just in case there is a bug in some other app...

Thanks,
David
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Heather S.

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David its 7.0 version.
I have never had a problem before-could open a file work on it then save it. I have tried renaming it, tried saving it to a different folder, different folder and renaming. I did just unistall/reinstalled Google Chrome. I guess I can delete what I have done close everything down and restart?
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David, Official Rep

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Hi Heather,

I'm not sure that we're talking about the same thing but IT IS relevant to the issue you're having...

Photoshop 7.0 was released in 2002 for then-new WinXP and MacOS X.  That makes it a software dinosaur.  I would be completely shocked if PS 7.0 would run on Win10 or High Sierra and I wouldn't be surprised if a 16 year old application had trouble communicating with a current Operating System's file I/O correctly.  It's a rotarary phone trying to access a cellular network.

If you mean Photoshop CC 2017, then that's a totally different story.  It's last year's phone model connecting to today's network.  There should be no compatibility problems, but also I've never heard a report like this before.  I would recommend trashing your preferences to start with and if that didn't clear the problem, reboot your machine.  If the problem persists in this context, something REALLY weird is going on!

Similarly, if you mean Photoshop Elements 7.0, that came out in 2008 and while I'd still be surprised if it ran on a current OS, that's a different application that is supported by a different team, who in turn know its specifics far better.  Might be like trying to use a telegraph via cellular but it might be like the latest iPhone -- I don't know because I don't work with that product, though I can make an educated guess.

So please check your computer and let us know what precise version of Photoshop you're using as that will greatly influence the answers we give you.

Thanks,
David