Lightroom/Photoshop: Unable to print A3 and A3+ on a Canon Pixma Pro 10s (Mac OS)

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  • Updated 7 months ago
  • Acknowledged
  • (Edited)
When printing form Lightroom (print module) I am unable to print anything different from A4 on my Pixma  Pro 10s.

I set the page size to A3 but when printing I get only a part of the image printed (roughly corresponding to an A4, see result image).

I've also tried to print from Photoshop and got the same result.


I've been in contact with Canon support which told me that the problem should come from Adobe as printing in A3 and A3+ works well with the following tools :

- Printing from Canon Print Studio Pro ;

- Printing from Canon DPP ;

- Printing through the Driver in Apple's Aperçu.

 

 

Versions :

Mac OS-X : 10.12.4

Lightroom : 2015.9 (had the same with 2015.8)

Canon Driver : 16.12.0.0

 

 

Original Image :

testA3jpg

Result print :

resultat imprimmJPG

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Laurent BESSON

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Posted 1 year ago

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Rikk Flohr, Official Rep

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When you change the paper size via the [Page Setup] button, does the preview in Lightroom change to give you a visual representation of what you expect. Or, is the page preview in Lightroom wrong as well?
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Laurent BESSON

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Yes the preview in Lightroom is updated and reflect what I expect.
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Rikk Flohr, Official Rep

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If that is the case, you should probably reset your preference file. 

Close Lightroom.
Hold down [Opt]+[Shift] while relaunching Lightroom
Overwrite the preference file when prompted. 
Close Lightroom
Restart your computer

Does the problem still exist?
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Laurent BESSON

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Thanks Rikk for the info.
Try it as soon as I get to my printer and let you know.
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Laurent BESSON

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Just tried after Overwriting the preferences (and restart Mac OS) but still the same.
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Rikk Flohr, Official Rep

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Have you checked to make sure you have the latest printer driver installed for your OS from Canon?
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Laurent BESSON

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Yes 16.12.0.0 are the latest on canon Web site.
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garima aggarwal, Employee

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Have you tried the same operation using same configuration with any other printer from same or any other manufacturer? If yes, please let us know the results.
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Laurent BESSON

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Unfortunatly, I don't have an other A3 printer so I haven't been able to test this.
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Rikk Flohr, Official Rep

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Laurent,

Please let me know if you still see the issue after updating to CC2015.10 (released today)
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Laurent BESSON

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Hi Rikk,
Just updated to 2015.10 but still the same.
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Rikk Flohr, Official Rep

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Laurent, 

Let's perform a test. 


Go to [Page Setup...] button
Make sure the printer isn't set to "Any Printer"

If it is, change it to your specific printer.

Set your paper size, etc. .

Next, go to [Print Settings...] button. 
Bottom-left click the pulldown that says "PDF"
Set it to "Open PDF in Preview"
[Save]

Hit the [Print] Button

Does the preview look correct or is it like the sample you showed above?
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Laurent BESSON

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The preview look correct.
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Laurent BESSON

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I will try to print the preview later (I don't have access to my printer right now).
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Rikk Flohr, Official Rep

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If the Preview looks 'as expected' then the problem may be outside of Lightroom's control (OS or Canon driver). I am interested to see how your print comes out. That will tell us for sure.
(Edited)
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Laurent BESSON

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I'll let you know how the print comes out.

However, if the problem is outside Lightroom's control, it's still Adobe related as the printing of images from other software works well. I've tested printing the same image from Canon Print Studio Pro, Canon DPP and Apple's Preview and it worked well.
The problem is only met when I print from Lightroom via the Print Module and from Photoshop.
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Laurent BESSON

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Rikk,

I've just tested.
So I open the PDF through preview (note : opening the PDF through the [Print settings] button dit not work - nothing  append- and I had to do it through the [Printer] Button).
In Preview, the image looked as expected and printing in preview worked (I got the same image as previewed).

Seems that Lightroom do not send the right page size to the printer.

Laurent
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Rikk Flohr, Official Rep

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Did you have to change the the pulldown from Any Printer to your current printer or was it set that way already?

"Go to [Page Setup...] button
Make sure the printer isn't set to "Any Printer""
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Laurent BESSON

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I think I was on an other printer and changed it to the Canon Printer (not sure but I'm sure I wasn't on Any Printer).

I've tried again and this time I was already on my printer and didn't had to change.
Had the exact same behavior as previous test.
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Rikk Flohr, Official Rep

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I have reviewed with engineering and we will investigate further on our end. Thanks for your help. 
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Aneurin Phillips

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Has there been a solution to this problem? I'm experiencing very similar printing problems
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Jose Olivas

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Go to Print > New Template
Name the template and keep it as User Template.

Make sure the A3+ paper is already setup on the printer

Go to Layout on the right Panel and open up the cell size height and width.