Photoshop CC 2018: Unable to open or place documents as 'disk not available'

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  • Updated 3 months ago
  • (Edited)
Whenever I try to open or place a file in photoshop I get the error message 'disk not available'. It's a brand new laptop and only previously installed CC, however it has been working until today.


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Photo of Niall Kerry

Niall Kerry

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Posted 4 months ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you pasting something into Photoshop or using the Place command? If placing the file, where is the file saved? it sounds like you don't have user permissions for the location of the file you are trying to edit/place. Can you place a file from the desktop?
Photo of Niall Kerry

Niall Kerry

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The files are all located in my documents. I get the same error message when trying from my desktop.

I've tried pasting a file, dragging it in to photoshop, opening it through the 'open' option within photoshop. Even if I open a new document and try to use files in that I get the same message, as if none of my files are linked.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would try Restore preferences and Troubleshoot user permissions as a first course of troubleshooting.
Photo of Niall Kerry

Niall Kerry

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Tried all of these.

Reset my preferences which didn't change anything.

Checked all user permissions and all relevant folders were already set to read and write.

If I drag a file into PS it gives me the option to locate it again from Home (see photo). But I should just be able to drag on to the icon to open the document, this doesn't change if it's a psd or jpeg.

If I try to drag a photo into an existing document I get the same error message as before.

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you try creating a new Admin user account to rule out any account weirdness?
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Niall Kerry

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My user is already set to Admin, and all files are set to read and write on all users.