Elements 13: Unable to open my catalog because of an internal program problem

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
when i open the organizer it tries to open my catalog but I get an internal programming error has occurred
Photo of Antonio Quate

Antonio Quate

  • 2 Posts
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  • frustrated

Posted 5 years ago

  • 1
Photo of Sandeep Singh

Sandeep Singh, Official Rep

  • 107 Posts
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Official Response
Hi Antonio,

This issue might be coming because of a corrupt catalog.
Please try to create a new catalog.
or
Go to following location
C:\ProgramData\Adobe\Elements Organizer\Catalogs
Rename the folder My Catalog to My Catalog.old

Try to launch Elements Organizer now

Please let me know if this works out.

Thanks,
Sandeep
Photo of Antonio Quate

Antonio Quate

  • 2 Posts
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Yes it worked
Photo of Cheryl Cristello

Cheryl Cristello

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I too get a message saying that my catalog is corrupt- I've searched for the location cited by Sandeep above as well as all variations which I can think of but so far I have not been able to locate the catalog. I'm using an iMac running OS X Yosemite 10.10.4

Thanks for any help which you can provide as I'm really frustrated!
Cheryl