Photoshop CC 2017: Unable to open images

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  • Updated 6 months ago
  • (Edited)
Since "updating" to Photoshop CC 2017 like requested in another thread, I cannot open any images whatsoever in Photoshop. When I right-click any image file whether it be jpg, png, gif, or whatever and select "Open With" and browse for Photoshop.exe and I double click it, the image does not open with Photoshop nor does Photoshop gets added to the list of programs that Windows can use to open the image. A bit of Googling around reveals that this means that the program itself is built to not allow opening of files this way. I don't know why Adobe went this route but now editing images in Photoshop is not possible for me. Why would Adobe disallow open with for Photoshop when it is a freaking image editing software! Photoshop is now useless since CC 2017. This feature that always has been there should be restored because now I am completely stalled with all projects including schoolwork
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Justin Coolidge

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  • frustrated

Posted 2 years ago

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David Fabian

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I have the CC2017 & Windows 10. restarted PC so nothing running, just chrome (to see your post). Use Windows Explorer to navigate to a jpg file.
Right click, select "Open With". No Photoshop label.
Put your mouse inside the window that opened.
Select Choose another app
Scroll down to "More Apps"
Scroll down again to "Look for another app on this PC"
Navigate to: "C:\Program Files\Adobe\Adobe Photoshop CC 2017", select Photoshop.exe
Click Open

Photoshop will start AND the image file will be opened.

Close out this whole thing and now try it again.
You should see that "Adobe Photoshop CC 2017" is now in the "Open With" selections.

This is a behavior of Windows, it's not an excuse, just how it works.
I hope these steps help you resolve the problem.

There is always Bridge to be able to select multiple images. Please don't hate me for suggesting Bridge.
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Sanket Patil

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All ways are tried, doesn't work. I was so excited about photoshop 2017, but if it is not ready to open a file,then it is useless. But it is working properly on my brothers PC having high specifications.Does it means that now photoshop also need a 16gb ram and nvidea titans ?
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Jane Page

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I used to drag the images I wanted onto my desktop screen (I have an iMac) then control R-click and I could open them in Photoshop.  Suddenly this stopped working.  But I found I could go into the Photoshop menu, click File, click Open, enter Desktop and it opened them. 
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KATHY SIMS

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I too have to open Photoshop, click Open and find my way to the image I need to edit. Unfortunately the right click Open With... option does not work.
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Studio Freeq

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i was viewing this earlier. Just a few minutes ago i closed photoshop and i selected [open with] while photoshop was closed. Hope this helps.
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Robin D Fish Jr.

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David, I followed the exact procedure you suggested, and Photoshop did open, but it did not open the image(s) selected. Afterward, when I tried again with Photoshop open, Photoshop still did not appear on the list of apps available to open the JPG and I would have had to go through the whole procedure again, probably to no result. I *was* able to open the JPGs by browsing to them through Photoshop's File menu, but this is *much* less convenient than the right-click/open procedure I've been using until yesterday. Any additional suggestions? Thanks.
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robert hamilton

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i have a mac on sierra , not sure if its the right way but i can open them by open ps 2017 , click open or cmd o , in the screen that comes up, in options change readable to all documents , assuming your photos are in photos select that from the left scroll down menu that has all your options of where to look , you should then get your photos displayed , highlight what you want and click open , it should then open in camera raw , make your adjustments and click open image , i know its long winded and there is bound to be a better way i just can't find one yet but at least i can still work on my photos , i did notice if you try to search by number it keeps going back on itself , as it cant find numbered raw files or at least i cant make it do it , thanks photoshop for making a simple thing difficult , be nice to find out the official way sometime . hope it helps .
(Edited)
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Dórian Gonçalves Fogliatto

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I'm having the same problem. Nothing is working, not even running the program and then creating a new file or opening from the menu. What h**l is going on?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Reinstall Photoshop from Adobe.com.
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Barry Busbee

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Are you using your onboard integrated video by any chance?  
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KATHY SIMS

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No video. I can open Photoshop and navigate to the image I need to open. Can't open Photoshop files any other way.
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Duy Nguyen

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Only solution that has worked for me is to run it as administrator
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KATHY SIMS

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Thanks I appreciate the suggestion but this does not make any difference for me.
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Nghi Nguyen

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Do you still have the previous version of Photoshop? Try to copy the ambtill.dll file from that version and replace the one in Photoshop CC 2017. Worked for me.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Not recommended. You're using a torrent which is malware, breaks signing and opens your computer to all kinds of exploits.
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Romero Gracie

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Where do you get he's using a torrent from that. Becuase he used an older version of the AMTLib.dll That's a big accusation for someone to make without evidence.
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Agnieszka Łazarz

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Maybe your version of Photoshop is not compatible with your computer ;) It was exactly like that  in my case :) So try uninstall newest version and install older one :P
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Thomas Hoffelder

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I started Task Manager and Stopped (End Task) all processes that stated Adobe or Photoshop.
Worked!
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Dawn Elmore

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I upgraded to Photoshop 2017 because the 2015 version had gotten slow. Now I too can't open my images. 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Dawn, I'm not finding an account under the email address you've used to log in here. Please go here and provide your Adobe ID for your Creative Could membership to work with an agent: https://helpx.adobe.com/contact.html?step=PHSP-PHXS_how-tos-troubleshooting_troubleshoot_stillNeedHe...
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Daniel Larsson

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Have the same problem. Cant open any files. Using Win10.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Daniel, I'm not finding an account under the email address you've used to log in here. Please go here and provide your Adobe ID to work with an agent: https://helpx.adobe.com/contact.html?step=PHSP-PHXS_how-tos-troubleshooting_troubleshoot_stillNeedHe...
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Lorrin Finch

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 I had the same problem, here is how I fixed it so the default app is PS CC 2017

#1 Right click file choose "Opens with"  selected PS CC .exe file to open image. This caused the PS CC App to appear in the opens with apps.
#2 Right clicked file >>>>properties >>> General, Then changed "Opens With"  to PS CC

That's it, hope this helps.
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Roshan Fernando

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Go to -> Edit -> Preferences -> Performance, Uncheck "Use Graphics Processor"
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Jens Daugaard

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Had this f. problem and your solution did the trick. How did you know?
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James Thomas, Jr

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Great tip r fernando
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Jan Blencowe

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Thanks Roshan problem solved. Awesome. 
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Carol Merriman

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Having the same issue also with PS CC 2017 - I unchecked Use Graphics Processor - no go.  Then I opened it as Run as Administrator and it worked.  I re-enabled the Graphics Processor, closed, and opened normally - now it works - not nice!
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Andrew Delgado

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I was able to solve this issue by unticking the Show "Start" Workspace When No Documents Are Open in the General section of the preferences. I also disabled graphics acceleration but that didn't work, at least not on its own
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Dax Tucker

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thanks this worked perfectly for me
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Gëzim

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guys this is happening because you have second monitor enabled. Go and switch to show only desktop 1 and you are done. Thank me later
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Phil Young

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I might thank you if I had any idea what this means?

Where do I switch to show this?

Does PS have to be launched first? In my case when it loads up it sits there and you cannot click anything, it just sits there.

Really wish people would think in terms of "how would someone not finding this information obvious be lead to understand it." I feel if we did understand this, we may have not needed the help.

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Eve Silina Bright

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EDIT-PREFERENCES-EXTERNAL EDITING-CHOOSE ( click the folder where the folder with your PhotoShop ) done 
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Sandra Nipperess

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Whilst it may be inconvenient to some, I was able to rectify this issue by selecting>EDIT>PREFERENCES>GENERAL>Reset preferences on Quit >EXIT and reopen Photoshop. 

I have to say that it amazes me that we are all having the same issues with the latest version of Photoshop CC which makes me wonder if it is an update issue—in which case I then have to ask the question, why are we all paying so much money for this product?
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Rick L.

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Thanks for the tip Sandra. That worked to fix my problem as well which wouldn't allow me to open any files or even create new files.
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Sara Thomas

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Thanks Sandra - that fixed it for me too. How frustrating though, and I agree with your last comment. I always swore I would never give in to Adobe's licensing extortion but here I am and can't work without it. :-(
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Rueben Olivas

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Sandra, I have the same problem. Cannot open up any files in Photoshop since the most recent update. I have the 2015.5.2 release. I am not very tech savvy. With Photoshop opened I clicked on the Edit menu and didn't even get a Preferences menu. Possible to get a step by step?  Thank you.
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Sandra Nipperess

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I can only suggest that you uninstall and reinstall Photoshop if you are unable to locate the preferences.  Once you reinstall Photoshop your preferences will automatically revert to their default (original) setting. Unless someone else has a better idea. Good luck
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Rueben Olivas

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Thank you Sandra. I’ll do that.
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David Mazzaccaro

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This is what worked for me... Edit the registry entry: 
HKEY_CURRENT_USER\Software\Classes\Applications\Photoshop.exe\shell\open\command
It should read:
"C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe" "%1"
Assuming you are running CC 2017
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gary brewer

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Thanks David. I tried most everything else in this forum up to this point to no avail. Your suggestion worked for me without disabling graphics processor, starting as admin, etc etc. My reg entry was "C:\Program Files\Adobe\Adobe Photoshop CC (64 Bit)\Photoshop.exe" "%1". This PS version doesn't exist on my machine anymore as I made the mistake of allowing the update to 2017 process to delete previous versions (I had CC and 2014 both). Why the update process didn't update this reg entry wile the rest of the update was taking place was probably developer error. I'm still left wondering why I could right click/open BMP files but not JPG. And why variations of these other suggestions worked for some and not others (incl me). Oh well eh? Thanks again!

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moosemiester

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Photoshop has had this bug on Windows... FOREVER.  I've fought this battle so many times, of course it always does this when you are really desperate to use it.

Running the program as Administrator sometimes fixes it.

I re-installed CS6 about 300 times...  CC 2017 ran a full three weeks before it got this sickness.  No new software was installed, no updates applied, nothing.

ADOBE: PLEASE FIX THIS PROBLEM
(Edited)
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aggie puglisi

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I hate ADOBE... with a passion....
I purchased PS Elements and it would not load - called customer support and they asked if they could remote into my machine to see what the issue was - the trained chimp in customer support removed a bunch of registry files and destroyed my now boat anchor,  After complaining to their management I was told that it was MY FAULT for allowing the red assed baboon to remote into my machine.  As a "consolation" they gave me Creative Cloud for free and now I can't open files. I called customer support and they asked if they could remote into my BRAND FREAKING NEW machine... I said no.  They responded that my computer is corrupt and they can't help.
I want a job at Adobe - I know how to wreck machines and tell customers that there is nothing I can do to help.

Good Luck

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Phil Young

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I never had this issue before the change to 2017. All was fine. Then they made this stupid change and all my plugins have to be reinstalled and I have the same problem listed here. For me it is worse. I open the program and then cannot select anything. I can't click on any of the menus, it just sits there unresponsive. Only option for me is to cancel my sub. It has literally made the software unusable and whenever I'm up trying to fix this crap, support isn't 
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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You shouldn't have to reinstall plug-ins if you're using the latest versions of 3rd party plug-ins (except Nik which hasn't updated their plug-ins to use the shared CC plug-in location). For CC 2015.5 and later, in order to minimize the need for reinstallation between major versions, we've asked developers to start installing into a shared Creative Cloud location. Please reinstall/update your 3rd party plug-ins for to use the Shared Creative Cloud Location so third-party plug-ins are automatically loaded between major versions. https://helpx.adobe.com/photoshop/kb/plug-ins-photoshop-troubleshooting.html
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Phil Young

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but the point of paying monthly for this product is surely that it will role out updates as they happen for now and forever. So photoshop cc should always have been photoshop cc and not photoshop cc 2017. Windows 10 will always be windows 10 not wondows 12 in a couple of years after launch. It was a pointless and needless chance, and to this day I still cannot use photoshop any longer. It basically launches and you can see it sat there, but you can't click on anything. You can't open the images by using any drop down options, or click on the main screen, nothing. You can't access any of the options to edit your prefs, nothing works. I've uninstalled and reinstalled more times than I care to mention. No change. Once in a blue moon it will work and I changed the options for monitor clash or whatever it was that was mentioned earlier and it helped once and now it's dead again, even though those changes were stored and on the odd occasion it launches, it does show the right set up.

And to piss me off even more, once I tried to cancel my account and ditch this broken product, you want me to pay the remainder of the year. You should pay me back money I have wasted on a faulty product.

And to be clear, I had no problems before 2017 was launched. None. So when you fault find, you look to what has changed. Pre 2017, no problems. Post 2017, not able to use it.

Can I install the old version before you buggered it up please. I'd be happy paying a one off and having a working version and you can stick your updates where the sun don't shine. You can see from the posts on here that people are having issues, so surely you should offer a fix for what we are having as an update?


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M2 Motorsport Inc

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Sometime open by admin help to open the images. iroc wheels
(Edited)
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Phil Young

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Yeah I have it auto set to launch that way and I've tried it manually too, but no change. Thanks for the reply though
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David Fabian

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I've bowed out of most of these forums as they started to get real snarky but I have to speak up on this.  If you want to put blame on Adobe the the problems you see, no one can stop you, but work towards resolution instead of criticism.  All of the Adobe products operate on an Operating system.  In the case of Windows, we all know of the various problems with windows and the updates can create on its own.  

While you may not think that it's necessary, sometimes you have to back up your data, your license keys and reformat and reinstall Windows to get all the latest and cleanest builds.  Then reload the CC apps and plugin's.  This will give you a known clean system, test your backup and recovery process, and provide you with evidence of the problem you are experiencing to help get to a resolution.

Mac OS does this with each new build update.  They reinstall a new version of their modified BSD Unix.  But they have close manufacturing controls over the hardware and don't see the same issues that windows has.

I know what I am suggesting seems drastic, but the tone of this forum is sounding angry and desperate for solutions.  To be successful in doing this, you have to do a lot of pre-planning to be careful that you don't restore bad a registry or bad software back over the clean system.

When I do this, it's a lot of install, patch and reboot.  Consider what would you do if your system was caught by ransom ware, had a critical hardware failure or got lost in a fire.  I do this annually and never had problems that are being experienced in this forum.
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Phil Young

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I'm not really sure bowing out does anything but reinforce the negativity people feel. I spent months trying to work with this before getting desperate enough to post here.

I do have backups, and passwords and I fully accept the windows is not perfect and that there is a belief that all the professionals use MAC anyway, but, and this is a big but, if on say a Monday, CC2015 is working fine, and then on Tuesday you install CC2017 and it never works the same again, surely it points hugely at where the fault is? I used system restore and then reinstalled CC2017, same issues. I uninstalled and reinstalled both with keeping settings and killing settings (both options offered by the app) and also did PC reboots mixed in there. Every other program I use is still working with all these rogue windows updates, just not 2017.

I had to fix my father's PC a while back and it took over a day of updates and reboots to get him up to date, and seems more than a little drastic when, as I said, the day before with 2015 everything was okay.

And please understand, what you consider snarky is merely frustration. If you were at a restaurant and they brought out cold food, so they say they heated it up but it was still cold, and this goes on and on and your views of what problems you are encountering are seeming to go unheard or at least unresolved, I think it is fair to be frustrated and yet to the restaurant owner you may seem snarky as he has enough on his plate.

I know of no other product where it can not work for months and when you try to cancel, they want you to pay up for the year of the not working product, it's just bad business.

I spent near on two hours today with Adobe online help to try and resolve the issue, half of which was wasted as they hadn't read what the issue was, or the repeated reiterations of things I said over and over that just weren't being taken on board.

It is a fairly insulting situation when you tell someone you have tried the graphics fix and the first thing they do is check. I appreciate why, but it is frustrating.

I have it working at the moment and was shown how I could still use the 2015 version and that still works at least, but I did pay for regular updates which will only happen if I can have 2017 working long term. 2017 is still working last I checked now, but often after a reboot it worked once and then it seems to go to sleep if left on too long without activity or if you close it and try again in  a few days the problem comes back. So I can't fully say it is fixed until a few days time.

People do need help though. Anyone complaining is not just being snarky by definition. They just want a working product. It's one of the downsides of this pay monthly version. If I stop paying at the end of this year, I have no Photoshop. despite having paid for it for ages. It was easier and better in my view when we could just buy the software and choose whether to upgrade or not. That's just my opinion though, but it is shared by a lot of my friends that use or used Photoshop. A lot won't go CC monthly because of the stop paying and you lose it entirely aspect.

Thanks for replying though, and please don't stop replying to people, maybe think of why they are frustrated first, it is legitimate. Only thing on a system to change is Photoshop version and it doesn't work. I don't know how there is a debate on that issue.