Unable to install Premier Elements 2018

  • 1
  • Problem
  • Updated 11 months ago
  • (Edited)
PROBLEM
After downloading the 'Premier Elements 2018' file, the installation process halts with 'Runtime 
Error!

ANALYSYS
a) I bought a 'Software Download Card' for 'Photoshop Elements 2018 & Premiere Elements 2018'

b) I downloaded and installed 'Photoshop Elements 2018' OK.

c) After downloading the 'Premier Elements 2018' file (it took 3 hours), the installation process halts with 'Runtime Error!' 
Please see screenshot


 

d) I have contacted Adobe Customer Support who clearly don't want to help and just say, 'Contact Microsoft'.

SOLUTION
What should I do now?

Thank you
Mike
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Mike Field

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  • Very disappointed with Adobe

Posted 11 months ago

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