Photoshop: Error: "could not complete the command because photoshop was unable to find the javascript plug-in"

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  • Updated 1 year ago
  • (Edited)
I'm getting the message "could not complete the command because photoshop was unable to find the javascript plug-in" every time I start Photoshop.I've reinstalled, rebooted, etc. The plugins are all where they're meant to be, but PS CC can't find it.Where do I fix this path problem?
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Graeme Findlay

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Posted 3 years ago

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Chris Cox

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Somehow your installation of Photoshop CC has gotten messed up, and someone or something has removed some of the required plugins.

Your best bet is to uninstall Photoshop, then reinstall.
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Graeme Findlay

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Been there, done that. It was one of the first things I did.
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Graeme Findlay

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Nope. Did an uninstall, deleted the PS directories, rebooted, reinstalled using the CC installer. First startup, same message. It was working perfectly on Saturday. Nothing changed overnight. Suddenly came up with the error on Sunday.
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Chris Cox

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OK, the error comes from Photoshop not having it's plugins. Either something is removing the plugin, or you are running a copy of Photoshop elsewhere that doesn't have the plugin.
You need to check your system, and see where you are running from, and what might be removing the plugins.
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Graeme Findlay

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Only one copy of PS running. Installed from the CC installer. The plugins are there, it's just that PS can't seem to find the Javascript module. The "C:\Program Files\Adobe\Adobe Photoshop CC 2014\Required\Plug-Ins\Extensions\ScriptingSupport.8li" file is there. Nothing is being deleted, it's just PS can't find it.
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Chris Cox

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Photoshop has to find it, because it's in the application folder in the required plugins folder. If you launch the copy of Photoshop in that folder, then it will work.
(also remember that 32 bit and 64 bit binaries are installed in separate places on Windows).

So you most likely have another copy of Photoshop that you are launching, and that copy does not have all it's support files (including the required plugins).
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Graeme Findlay

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Nope. One copy. 64-bit only. No other versions installed anywhere.
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Graeme Findlay

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Well, there's a surprise. I fixed it.

There was an error with LightRoom a while ago that I had. It wouldn't start and came up with an error. The answer was to download and install a couple of DLL files from this URL:

https://helpx.adobe.com/lightroom/kb/...

It turns out, if you copy those two DLL files into the Photoshop directory too, it solves my problem.

I feel that Adobe has buggered up somewhere if this is the solution. Perhaps they need to find out why this is happening and why these two DLL files are the answer.
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Graeme Findlay

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Well, my PC is clean, no virus, no malware so that's not the case.

It would also mean that ONLY those 2 DLLs were deleted in the space between installing and running the program. This makes NO sense at all.

Are these two DLL files even installed by PS or LR installers? I'd like a definitive answer on that 'cos they're missing on BOTH my laptops and one of them is a virgin install of Windows 7.
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PATRICK CRAIG

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Useless: Could not complete the Contact Sheet II command because Photoshop was unble to find the JavaScript plug-in

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PATRICK CRAIG

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I have spent a full day trying everything to fix it. All failed. I print Contact Sheets Ii often, now I cannot. I will not pay Adobe to give me usless advice. I am trying to print 4 5x7 photos on one sheet.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What OS are you running on? If you're on Windows, you may be missing some required OS runtimes: https://forums.adobe.com/thread/1610461

Do you have OnOne plug-ins installed?

If you launch Photoshop and hold down the shift key, and click Yes when it asks to skip loading 3rd party plug-ins does it work?

What is the name of the volume/disk drive Photoshop is installed on?
(Edited)
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PATRICK CRAIG

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I use windows 7, and have tried all the solutions suggested. Still get the message missing java-script plug in. I even downloaded Oracle Java.
I cannot do the programing suggest by some. At 82 I just can not.