Unable to edit on black-locked layer

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  • Updated 11 months ago
I've had Photoshop for some time and only recently had any issues with it. I was actually using it today before the issue occurred. I opened the app to start a project and I couldn't edit anything. The layer in the work space was black and the layer on the right in the dash was locked. I couldn't create a new layer, either. When I used a tool in the work space, a pop-up said "Could not use (insert tool) tool because of a program error". I'm not sure why this is happening because I haven't messed around with the setting at all, and it was literally working a couple hours ago without problems. Any help would be greatly appreciated.
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Mark F. Caporelli

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  • frustrated

Posted 11 months ago

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christoph pfaffenbichler, Champion

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Could you please post a screenshot to illustrate the issue? 

What have you done for trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Mark F. Caporelli

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Black-out layer.
Cannot unlock the layer, and/or add a new one.
Cannot use any tools because an error pops up.

My efforts to solve the issue have been updating PS, uninstalling and reinstalling, and changing the Drawing Mode to Basic in the Advanced Graphics Processor Settings(1 video online recommended this for a similar issue).

Another video I saw recommended that I use the Purge option. Not sure what that does, but I'm willing to do anything to get this to work. Others have said to look through the System Info for errors.
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christoph pfaffenbichler, Champion

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Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

Have you restored the Preferences yet?