Lightroom mobile (android): Unable to edit raw files on smartphone Sony XZ

  • 1
  • Problem
  • Updated 5 months ago
  • (Edited)
On my Smartphone (Sony XZ, Android 8.0.0) i only can edit jpeg files.

If i try to edit an raw file (from my Canon D550 or my Sony RX100 III) the app starts downloading the image and then freezes up completly. 

Is there any solution for this problem?
Photo of Kai Kirchner

Kai Kirchner

  • 8 Posts
  • 0 Reply Likes

Posted 5 months ago

  • 1
Photo of Arnab Sil

Arnab Sil, Employee

  • 29 Posts
  • 9 Reply Likes
Hello,

Can you please let me know that what happens if you mark the album with raw images as "Store locally" and then edit the image?

Regards,
Arnab
Photo of Kai Kirchner

Kai Kirchner

  • 8 Posts
  • 0 Reply Likes
As requested, i have sent you the log and the catalog with some images. Hope that helps finding the cause.

Regards,

Kai
Photo of Arnab Sil

Arnab Sil, Employee

  • 29 Posts
  • 9 Reply Likes
Thanks Kai for reverting back with the details. We are investigating it and we will reach out to you in case we have a resolution / need more help from you.

Regards,
Arnab
Photo of Arnab Sil

Arnab Sil, Employee

  • 29 Posts
  • 9 Reply Likes
Hello Kai,

Can you please let me know that do you have profiles applied on all these problematic images? If yes, are these mostly DCP profiles?

Regards,
Arnab
(Edited)
Photo of Kai Kirchner

Kai Kirchner

  • 8 Posts
  • 0 Reply Likes
Hello Arnab,

Did you change something? I can no longer reproduce the issue.

The only change on my side was the xperia system update (41.3.A.2.128) I received two days ago, after I send you the catalog and the images. 

On all affected images only the Adobe Standard profile was applied.

Regards,
Kai 
Photo of Arnab Sil

Arnab Sil, Employee

  • 29 Posts
  • 9 Reply Likes
Hi Kai,

We had a server side deployment which has fixed the issue with profile. Let me know if you are still facing issues.

Regards,
Arnab