Lightroom Desktop: Unable to connect to network

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  • Updated 4 months ago
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This conversation has been merged. Please reference the main conversation: Lightroom Desktop 3.0: Keeps saying 'Unable to Connect to Network'

Since last night I cannot access anything on lightroom CC desktop cloud it keeps saying Unable to connect to network. I have a Mac and have reinstalled the software, and definitely have internet connection.
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Charlie DWells

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Posted 8 months ago

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Rikk Flohr, Official Rep

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Greetings Charlie, 

Did your OS or your Firewall software update recently? Did you install Catalina recently? It sounds like you may have a security issue blocking access. Please review your security setting at the OS and Internet Access level. 
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Moe

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How should be security settings at Mac OS Catalina and the internet access level?
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Victoria Bampton - Lightroom Queen, Champion

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Any chance the originals are stored on a NAS?
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Geoffrey Fowler

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I am having the exact same problem, and recently installed Catalina. What sort of OS settings are there to adjust that might make a difference? Thanks for the help!


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Fred Dworacek

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Got this problem on both my Mac and my windows 10.
iPad is ok
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Fred Dworacek

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Scratch that. iPad has now been loading Photos since yesterday.
On my Mac Lightroom has been trying to do some Housekeeping but is stuck at 5% (also since yesterday).
The only place Lightroom now works is on my Samsung Galaxy phone.
(Edited)
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Bart Zijlstra

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I had the same problem, the following worked for me:

See "Syncing appears to be stuck." on https://helpx.adobe.com/lightroom-cc/kb/known-issues.html


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Frank Valentin

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I am facing exactly the same issue. Very often files sync are impacted by 'Unable to Connect to Network' message as shown in the screenshot attached. I am using Lightroom CC 3.2 in a mac Catalina 10.15.3. I am not using NAS but external HDs connected via USB.

Originally I have 720G to be transferred to Creative Cloud and since some days I could not cross the border of 305G meaning I still have 415G pending and I am afraid I will not be able to do it without your help pointing me to the correct direction for this issue to be solved.

If no other option, I will have to cancel my subscription as I will not able to properly work as I expected. This is really frustrating as this issue seems basic as it severely impacts the core feature of this product which is cloud-based :(

Please, your help bringing some light to this issue

Thank you!


(Edited)
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Paolo Bortolotto

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I have exactly the same issue! help!

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Rikk Flohr, Official Rep

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As a troubleshooting step, try eliminating any switches and routers and plug directly into your modem.  Make sure all firewall software is temporarily disabled as well. 

Any movement?
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Frank Valentin

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Hi Rikk. Not sure this is what you are asking me if I see (question mark?)

Suddenly, LR CC got again connected (as you can see below) from time to time - meaning the connection issue is intermittent.



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Rikk Flohr, Official Rep

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No. I am actually looking for you to launch the Mac Activity Monitor and see if that file is active when you next  get the 'Unable to connect to network' message. 
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Eydy Pérez

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Hello, i just downloaded lightroom, but i can't connect to the internet and i have internet. i need to edit some photos. i have a acer window 10 computer. please help me. it is urgent 
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Frank Valentin

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@Rikk Flohr, Lightroom appears to Mac Activity Monitor. One interesting thing that is happening since some weeks ago is that I notice that even show up this error message (Unable to Connect to Network) if I leave the mousse arrow in the top of the cloud icon, it says 'uploading' and indeed it is uploading, then sometimes the error unable to connect message disappears...really weird. I don't see the same error behavior as before since few weeks - now I got to sync almost all my files with exceptions of some which show up as invalid (not sure what is the criteria o LR to set a file as 'invalid'. Would you know it?). Thanks
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Rikk Flohr, Official Rep

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Invalid can be due to corruption - that is the most likely culprit. Do you still have an original copy of his file you can replace the syncing version?

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