Photoshop/Lightroom: Unable to access photo files on remote hard drives after installing macOS 10.14 Mojave

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  • Updated 3 weeks ago
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After installing OS Mojave I was unable to access photo files on remote hard drives (1x Seagate, 2x La Cie) from iMac and MacBook from Photoshop CC 2018 & 2019 all folders appeared with red circle and minus sign. I altered Permissions on the folders but this had no effect. Reinstalling High Sierra resolved the issue on both devices.
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Andy Butler

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Posted 4 weeks ago

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David Converse

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When you say access... all three programs you list are different. In Photoshop you open a file, in Lightroom you import, and Bridge does neither, it just displays the folder you navigate to.

Please give us more detail including exact steps. Are you using File ->Open? What if you double-click the file you want to use?
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Andy Butler

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In all three programs you access photos in folders and in each case the folder appears blue with a red circle and minus sign on it. I used File>open and if you double click on the folder it says there is nothing in it. If I opened the folder using Finder and then attempted to open the image using Photoshop from there a box came up with this type of file is not recognised, even though it was a .CR2. Reverting to High Sierra has solved the problem.
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Johan Elzenga, Champion

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Blue with a red circle and a minus sign in it means you do not have access to that folder because you do not have the required permissions. That is a MacOS X Mojave thing, not something in Lightroom/Photoshop/Bridge. MacOS X Mojave has new security features, so most likely that is where you should have looked for the solution.