Type / Shortcut problem in PS CS6 / CC

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  • Updated 4 years ago
Photoshop CS6 and CC (including the latest version) seem to have a problem with fonts that are not available on the current computer. When you open a document with fonts that are not available and use the type tool to alter a type layer including a font that's not available you'll get a prompt warning about the font change if you proceed. When you click 'cancel' on that prompt, all keyboard shortcuts stop working. Any ideas?
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a.de.raaij

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Posted 4 years ago

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David, Official Rep

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Hiya,

I'm not able to reproduce your problem.  I'm looking at the current CC build, but when I open a file with a missing font, I'm given a chance to find the missing fonts and then work continues.  I can use CMD+N to create a new file or CMD+SHIFT+OPT+K to set keyboard shortcuts, etc.

Now, I'm sure you are encountering some problem, but I'd be willing to bet that there are a few more steps involved.  I'd be happy to help try to get to the bottom of the issue, but I'm going to need a little more information.  What OS are you running?  Does this problem happen with all files or just particular ones?  Does this problem happen with all missing fonts or just particular ones?  Can you send me an example of one of these files/fonts?

Let's go from there, ok?
Thanks,
David
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a.de.raaij

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Hi David,

Thanks for your reply! I'll try and be a bit more informative this time around.

I've experienced the problem on OS/X v 10.9.4. I've had the same problem on a OS/X 10.8x and Photoshop CS6.

The problem has been persistent with all PSD files which contain fonts not currently installed on this computer.

For example, I've got a PSD file with the following fonts not installed on the current computer: HelveticaNeueLT Medium Condensed, HelveticaNeueLT Medium Lightcondensed.

When I open the file, I get the missing font dialogue where I either click 'don't resolve / cancel' (the result is the same). After that everything still works fine.

Following, I choose the type tool and click the font-layer containing a missing font. The following dialogue appears:

"The following fonts are missing for text layer xxx: HelveticaNeueLT MediumCond
HelveticaNeueLT LightCond. Font substitution will occur. Continue?"

When I click 'cancel', the type tool is still selected and all the keyboard shortcuts to select tools are not working anymore. All the multi-key combinations like command+c, etc still work. So to clarify, it's just the single key tool shortcuts that refuse to work.

The only way I can solve this is to close and re-open the PSD file.

I'd love to send you a PSD file if you give me your contact e-mail address!

Thanks again for your reply and consideration.

Arden
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David, Official Rep

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Howdy Arden,

Let me make sure I understand your problem, using the following steps...

1) you launch Photoshop
2) you open a file which contains missing fonts
3) when Photoshop queries you to resolve the missing fonts, you click either Don't Resolve or Cancel
4) you activate the Text tool
5) you click one of the layers with the missing font(s)
6) you press Cancel when the font substitution message appears
NOTE: at this point, the layer should be unedited and the document unchanged
7) you try to use a Tool shortcut (V for Move or M for Marquee) and they do not work, but combos (CMD+N for File > New) continue to function
8) the only way to clear the issue is to close and relaunch Photoshop

Did I get that right?

Assuming so, I cannot reproduce the problem at all, running the same build and OS.  My first thought is that you have some other device, such as a tablet or mouse, which is now intercepting your keyboard commands.  I've certainly heard of this before...and you can see many such reports on the Forums, although these are almost universally issues with the device.  I realize that doesn't help, but it might give us some ideas on how to solve the problem.  Are you running any unusual pointers, keyboards, stylus, etc?

If you'd like, we can also setup a web-hosted screenshare in order to see the problem live.  All you need is access to the Internet.  I'm in the Pacific Time zone, but can be available outside of normal work hours.  Just let me know.

Thanks,
David
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a.de.raaij

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Hi David,

Apologies for the slow reply, but that is exactly it! The only part that's different is that I don't need to relaunch photoshop, I just need to relaunch the document.

I use a trackpad instead of a mouse, the other station on which I tried this uses a wacom tablet.

A screenshare would be perfect. I think we're about 8 hours apart (gmt+1 here) so I could be available somewhere in the evening, which would be within your working hours!

thanks for all your troubles so far,

Arden
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David, Official Rep

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Let me follow up via email.  I'm thinking there's a problem with the input method, but let's test that out.

Thanks,
David
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a.de.raaij

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Update: David has helped me discover that this is actually a feature, not a bug. When using the type tool you apparently enter a 'modal' state. To leave this model state you can use the enter key near the numpad if you have one, or uncheck the 'current tool only' checkbox in the options bar.