Lightroom for mobile (iOS Apple TV) duplicates in GUI

  • 2
  • Problem
  • Updated 4 weeks ago
  • Acknowledged
  • (Edited)
When I open the Lightroom CC tvOS app on my Apple TV 4, I see all my albums, that's great, but when I go out of the app, and back in again, I see my albums duplicated ! If I go out, and in again, again I see an additional instance of them... and so on... Thank god it's not happening on the backend but only at the GUI level... So on all other CC apps, I don't see that.
I'm running tvOS 12.1 and Lightroom CC is 1.2.2 (64).
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sgrienen

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Posted 1 month ago

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Charlie D, Official Rep

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Sorry to hear about your trouble, but I do appreciate you taking the time to report it.

I cannot immediately reproduce with several different accounts I have tried.  Can you tell me anything that may be important to know?  For example:
- do you have a large account with many photos?  many albums?  how many photos/videos are uploaded to your account?
- what LR apps do you use to import/edit photos?
- did you ever migrate a Lightroom Classic catalog into the new Lightroom CC app?
- do you participate in any prerelease for Lightroom, letting beta apps and features touch your files?

Thanks for any additional info you can provide to help me make my account more like yours, so I can pass our developers important info in the bug I have logged for this.

Thanks again for your time!
--Charlie
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sgrienen

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I'm synchronizing around 36k pictures, only smart previews or almost, I'm having around 30 albums, some nested (in folders). Only few videos, really few (mostly made with my iPhone, synchronized earlier with Lightroom Classic).
I'm using Lightroom Classic for years, and started using CC beside of that, on both Mac and iOS (iPhone and iPad), I continue rather using Classic, but from time to time, I import photos from CC on iOS directly from my iPhone.
I never fully migrated from Classic to CC, I created collections in Classic which I started to sync with CC, but I did collections per year (starting somewhere in 2003) and added collections for specific events like holidays or birthday parties for example.
I activated the Technical Preview on my iPhone to access the Depth Control, that it.
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Charlie D, Official Rep

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Thanks for the additional notes.  We're still trying to reproduce the problem on our side to help our developers debug this.  We'll keep at it.
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Charlie D, Official Rep

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Update: we've got steps and our own account to reproduce this now.  Thanks again for posting about the issue!