Elements 7: Trying to open app on another computer and it won't open.

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  • Updated 6 years ago
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I"m getting the following error when i attempt to move my Photoshop 7 from one computer to another. This is what it says when i attempt to open it.
"could not complete your request because of missing or invalid personalization information". Any help on how I can fix that would be greatly appreciated.
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Devin Kampert

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Posted 6 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Devin, just dragging the application folder from one computer another doesn't work as there are other files (in the registry, etc).

You need to use the original installer to install Elements to ensure all the files that are needed are installed correctly.