Photoshop: Trying to reinstall CS5/CS6

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  • Updated 4 years ago
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Hi - I have the code for both Photoshop 5 and Photoshop 6 but when I put 6 in to reload after my computer crashed it says I don't have the right code - please advise
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Diana English

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Posted 4 years ago

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Chris Cox

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Photoshop 6 is really old, do you mean Elements 6?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I see a registered version of Photoshop CS5 Extended and Photoshop CS6 upgrade (both for Windows). Are you installing on a Mac computer? If so, a Windows serial won't work on Mac.

If you're installing Photoshop CS6 on windows, it will ask for both of your serial #s to activate. Are you entering the correct one when it asks for your CS6 serial and it asks for your prior version serial?