trying to redownload photoshop cc on a second computer - says it's a trial

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  • Updated 3 years ago
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i have photoshop already and i pay for it by month. My old computer crashed and now i am trying to redownload it to a new computer but every time i do it says that it is a 30 day trial. I have loged into my account when i downloaded it. How do i download it to where its not the 30 day trial but the actual one i am paying for?
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jessica pradhan

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Posted 4 years ago

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Chris Cox

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Sign in to the Creative Cloud app so Photoshop can see your subscription data.
And make sure you use the same Adobe ID as your subscription.
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Abhishek Persad

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I am faced with the same problem, photoshop works fine on my first computer (mac) but i tried downloading it on my second computer (dell) while signed into my account with the subscription and it doesn't work, it still opens in trial mode and when i try to license it, it says subscription not found