Can't figure out how to file a complaint with Adobe

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  • Updated 2 years ago
  • (Edited)
I've tried chat and phone. I'd like to email someone who cares, listens and values customers. How can I do this?
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howard sheard

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  • bloody anoyed

Posted 2 years ago

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Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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Tell us what's up Howard? We care!
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Rikk Flohr, Champion

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And Adobe Staff frequents this forum - this is your best chance to talk directly to a representative who can dig in for you.
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howard sheard

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A guy from Adobe call and listened but I never got the email follow up.

The simple fact remains that they will not give customers a way to contact them directly. We can only do so via the departments we want to complain about and who have a vested interest in blocking the flow of information from customer to company.

I have to assume that senior management of no interest in what customers think.
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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Emails do run into routing problems from time to time, or get stuck in spam filters, so the fact you haven't received it doesn't mean it wasn't sent.

Unfortunately, we're still none the wiser who you actually want to talk to or what you're wanting to complain about. This forum is your best opportunity to get your views read by "someone who cares, listens and values customers".
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howard sheard

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Victoria

I want contact with someone without a vested interest in a specific dept, think company wide customer service.
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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In that case, try @AdobeCare on Twitter. They're about as close as you'll get to a non-product-specific customer service department.
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howard sheard

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Twitter is hardly a way to conduct communication between and individual and a company is it. That speaks volumes.
Photo of Victoria Bampton - Lightroom Queen

Victoria Bampton - Lightroom Queen, Champion

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It's just a way of initiating contact, not having an entire conversation. If you don't have a Twitter account, I'll make alternative arrangements.