Photoshop Elements: Microsoft C++ Runtime Error when opening a file

  • Problem
  • Updated 2 years ago
  • In Progress
  • (Edited)
a-
-

1000
2
100
0x80000000000000

120286
Application
Francisco-PC

-
PhotoshopElementsEditor.exe
10.0.0.0
4e70c16d
unknown
0.0.0.0
00000000
40000015
31f040bf
9ac
01ccac4877e5c8e3
C:\Program Files\Adobe\Photoshop Elements 10\PhotoshopElementsEditor.exe
unknown
2712a71b-183c-11e1-b3e0-002215373b71

fter working on a raw image,and,when trying to open image i got the following problem:
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Francisco Costa

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  • confused

Posted 4 years ago

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Brett N, Official Rep

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To clarify, you open a camera raw file, you perform you edits in the Camera Raw dialog box, then click the "Open" button and this error occurs?

Are you able to open other format images in Photoshop Elements Editor? (JPEG, PSD, etc)

Does this happen with all Raw files?

What camera does the Raw file(s) come from?
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Francisco Costa

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Simply come to a point where the editor didn't opened at all, with this message from Windows Microsoft Visual c++Runtime Library:
"this application has requested the runtime to terminate it in an unusual way"
I've decided to reinstall elements 10,and after a good fight with something like "shared tecnology".
Guess what?A miracle!
It's working perfetly well...so far.
Thanks to show up anyway.
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Brett N, Official Rep

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Good to know things are working now. Sounds like some file somewhere had become corrupted. Reinstalling created a new copy for you.
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anchita dogra, Employee

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Nice to know that reinstallation resolves the issue.
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Francisco Costa

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It is not!My happiness last for one day.
The editor opens,comes message from runtime library and freeses.
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Francisco Costa

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Ah! just happen with any file. RAW or jpep
I,ve got windows 7, 32-bit, 3Gb ram
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Brett N, Official Rep

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So, the runtime error is returned when you click File>Open, or after choosing a file in the Open dialog box and clicking the Open button?
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Francisco Costa

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As far i understand,i choose a picture in the organiser,click to open the editor and in a second,happens wht i described
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Francisco Costa

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can you see the report from the events register i'm sending you?
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Francisco Costa

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probably you'll find someone who understands portuguese or spanish
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Brett N, Official Rep

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Are you getting an Adobe Error Crash Report? A Microsoft C++ Runtime would not return one. You might be shipping off a report to Microsoft, we wouldn't get anything about that.

Or are you seeing something like this: https://blogs.adobe.com/crawlspace/20...
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Francisco Costa

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sorry i didn't understand it.Yes i'm able to open it
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Francisco Costa

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but unable to save it
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Francisco Costa

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Nome do registo:Application
Origem: Application Error
Data: 29-11-2011 21:40:18
ID do evento: 1000
Categoria de Tarefa:(100)
Nível: Erro
Palavras-chave:Clássico
Utilizador: N/D
Computador: Francisco-PC
Descrição:
Nome da aplicação com falha: PhotoshopElementsEditor.exe, versão: 10.0.0.0, carimbo de data/hora: 0x4e70c16d
Nome do módulo com falha: AXEDOMCore.dll, versão: 3.3.402.1, carimbo de data/hora: 0x45f081f6
Código de excepção: 0x40000015
Desvio de falha: 0x0005d9b1
ID do processo com falha: 0xf84
Data/hora de início da aplicação com falha: 0x01ccaedf7197ce19
Caminho da aplicação com falha: C:\Program Files\Adobe\Photoshop Elements 10\PhotoshopElementsEditor.exe
Caminho do módulo com falha: C:\Program Files\Adobe\Photoshop Elements 10\AXEDOMCore.dll
ID do Relatório: baef1f31-1ad2-11e1-99ad-002215373b71
Evento Xml:

1000
2
100
0x80000000000000

121608
Application
Francisco-PC

PhotoshopElementsEditor.exe
10.0.0.0
4e70c16d
AXEDOMCore.dll
3.3.402.1
45f081f6
40000015
0005d9b1
f84
01ccaedf7197ce19
C:\Program Files\Adobe\Photoshop Elements 10\PhotoshopElementsEditor.exe
C:\Program Files\Adobe\Photoshop Elements 10\AXEDOMCore.dll
baef1f31-1ad2-11e1-99ad-002215373b71
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Brett N, Official Rep

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Ah! This is a more complete error report than you originally posted!

We can see that the file that is the source of the problem is AXEDOMCore.dll.

Not sure what it means exactly, but it's a clue to put us on a path. I've never seen issues caused by this particular file before.

I'll look into this a bit more and get back to you.
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Francisco Costa

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C:\Program Files\Adobe\Photoshop Elements 10\AXEDOMCore.dll
Isn't this a good clue for you guys,to sort ou what it ́s the problem?!
Let me put it straight.The Photoshop Elements 10 editor doesn't work!
Open and crash!
I have now a purchased and payed Adobe product that doesn't work.
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Brett N, Official Rep

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Did you read my comment above?
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Brett N, Official Rep

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So, you are not able to open or save documents? Do you see the dialog window for open or save, or does the crash occur when you select the menu command and before the dialog appears? That could be a whole other clue as to what is happening.
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Brett N, Official Rep

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If you are not seeing the dialog box at all before the crash, try Solutions 6 though 9 from this document:
Open or Save As dialog box flickers then disappears | CS3 | Windows

Don't worry about this document talking about a different product or version. The steps we are concerned with apply to everything. For Solution 7, the instructions would be:
Windows XP: Rename the Adobe Photoshop Elements 10 Prefs.psp file (for example, to Adobe Photoshop Elements 10 Prefs.old) in the \Documents and Settings\[your user name]\Application Data\Adobe\Photoshop Elements\10.0\Editor folder.
Windows Vista: Rename the Adobe Photoshop Elements 10 Prefs.psp file (for example, to Adobe Photoshop Elements 10 Prefs.old) in the \Users\[your user name]\AppData\Roaming\Adobe\Photoshop Elements\10.0\Editor folder.
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Kevin Mangold

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Working on some photos when I received a message from Windows Microsoft Visual c++Runtime Library saying: "this application has requested the runtime to terminate it in an unusual way."

I have no idea how to reinstall Photoshop 10 as it was a download - and when I attempt to open the saved file, it asks if I want to remove the program from my computer.

How about an explanation as to what to do that is not aimed at the computer-geek crowd, but the average person just trying to use this program? (Extremely frustrated when having to deal with Adobe and the occasional problem that pops-up every now and then).
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Francisco Costa

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I'm have windows 7 home premium edition.
In the search box (under all programs) wright Elements...find a folder "Adobe photoshop elements 10...open a sbfolder PS10...and Setup.exe.
You ́ll ned the long Key again.
Go to your Adobe account and in my downloads you'll find the key.
Good luck.
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Francisco Costa

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Ah!You'll have to unnistall elements first.
Just before unnistall it,There's a program called "Belarc Advisor"it's a legal freeware recomend by my antivirus program (Avira AG).You can find all your programes keys.
Good luke again
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Paul C.

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Same issue, Windows 7 Pro, 64 bit. Just installed the trial, edited a few photos, saved them, edited a few more, saved them, each time closing PSE 10. Came back after dinner, no joy. Throws this MS Visual C++ error. Tried running the exe directly, same issue. If you look closely, the actual module is AXEDOMCore.dll. I am no programmer, but I have been working on computers longer than most of you have been able to say your own name. Looks like someone at Adobe needs to recompile the DLL (After whatever call is corrected) and release a patch. I suspect until then, its just broke. Now, it COULD still be a MS Visual C++ issue, Lord knows that platform is less than stable, Im going to keep digging. Until then, sure hope someone at Adobe fixes this, I need to purchase, not going to until it works, Im sure you understamd.
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Paul C.

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OK. Foumd this, http://forums.adobe.com/message/4480911 which resolved it the first time I launched it, missing all the effects. Closed it, re-launced, V C++ error is back.
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Brett N, Official Rep

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This forum post is describing a slightly different behavior, although the error message is the same. For those reporting on this forum, the problem is that the Editor will not open, instead of the Editor will not open an image file. The solutions suggested here are not likely to work.
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Paul C.

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Indeed, in my case, I got the SAME error either way. So, how would this be different behaviour?
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Brett N, Official Rep

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These are two separate issues, it's not possible to run into both. One issue is that the program will not launch (the link you provide). The other issue is that once the program has successfully launched, you are not able to open a file (this forum). From the screen shot you have provided, it seems that Photoshop Elements has successfully launched, so your issue would be the one this forum is about, not the one described in the link above. So again, I don't expect it's solutions to work for you.
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Kevin Mangold

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It's been 28 days since my program quit working and I'm beyond furious with Adobe's complete lack of customer service.
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Paul C.

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So, I ended up deleting both of the .db3 files under the C:\ProgramData\Adobe (ETC) directories, restarted PSE10 and no more Visual C++ error. Now the issue is that all the EFFECTS are missing (Notice my previous screen shot, EFFECTS are blank to the right). Been looking, most folks seem to think just leave the app open for several minutes and the DB will rebuild the thumbs. Left it open all night, no joy. I have to say I have put a lot of time now into trying to get a trial version of this app to work. I think it is time to move on to something else. Sorry Adobe, if you can't produce a working trial, then I don't think there is any hope for resolving issues after the sale. Peace out.
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Brett N, Official Rep

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I'm not sure what other file you have deleted. The MediaDatabase.db3 file is a cache for the Effects panel (and a couple other things). This cache gets read at the launch of the application so PSE knows what Effects are available. If this file gets corrupted in some fashion and cannot be read it will either prevent PSE from launching or leave it with a blank Effects panel.

When you delete the MediaDatabase file, it's generated right in front of you. The program cannot be used until you are notified that the database has been recreated (you will have a progress bar as this happens). If you do not see this then the process has either completed or something else entirely is wrong.

Since you describe a different behavior than the one related to this file, I wouldn't think deleting it would help you in any fashion. Since you have deleted a second file along with it, I would strongly suggest uninstalling and reinstalling to recreate that other file.
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Francisco Costa

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AXEDOMCore.dll
Whatever the reason, this is the file that corrupts from time to time.
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Brett N, Official Rep

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You mention deleting two .db3 files, that was the "other" file I was asking about. Are you deleting AXEDOMCore.dll also?
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Francisco Costa

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Why don't you simply reeinstall it! I did it for several times and know it ́s been a long time i have no problems,
Is your câmera Canon?
Coincidentaly i've download some updates for my câmera's software.
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Paul C.

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So, to recap, I was getting the Visual C++ error after using PSE 10 for about an hour. Came back, got the error. I ended up deleting 2 files...(Windows 7) C:\ProgramData\Adobe\Photoshop Elements\10.0\Locale\en_us\MediaDatabase.db3 and C:\ProgramData\Adobe\Photoshop Elements\10.0\ThumbDatabase.db3. After a reboot, no more Visual C++ error. HOWEVER, I then lost all my effects icons (See above). So, I had vowed to uninstall, which I did. Then, I re-installed and of course, it is all working. Worse yet, I drank the kool-aide and purchased the full version of the PSE 10 and Premiere bundle. Oh well, never say never I guess. Hope this helps someone in the future, cheers!
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theodore lesnett

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Using Photoshop Elements 10 I discovered that this problem comes from the Organizer. Solution: Reinstall (it will delete the old) and in the first screen on the top right, next to the Red X, there is a little Setting switch. Open that and select for the program to only open The Editor. Works perfect. Of course, I don't use the Organizer. Don't know a solution if you wish the Organizer.