trouble installing Photoshop CC

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  • Updated 5 years ago
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I recently got creative cloud and installed LR and PS. I have been using LR which is working fine, but when I just tried to use PS it wont even open it up. It says, could not complete your request the internal file signature is incorrect. There is a PS update and I've tried to do it a few times and says it wasn't able to update. Not sure what to do and if it will affect the other things I downloaded if I have to reinstall.
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Vanessa Bergstrom

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Posted 5 years ago

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Chris Cox

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Sounds like the install or update went bad and corrupted the files.

You probably need to uninstall Photoshop (with the uninstaller that is in the app directory), then reinstall.
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Vanessa Bergstrom

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At the risk of sounding stupid, where would I find the uninstaller? I have looked under everything in the app directory and do not see anything related to uninstalling.
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Chris Cox

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There should be an uninstaller in the same directory with the Photoshop application.
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Vanessa Bergstrom

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Ok well I uninstalled with windows itself and then went back and installed PS.

It said installation succeeded but a patch failed. Download error. Press retry to try again or contact customer support (49)

I clicked retry a few times and each time it said failed.

I just got this computer a month ago, and I just want to use my PS. Please help.