Photoshop CC 19.1: Trouble With The Installer

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  • Updated 2 years ago
  • (Edited)
I had issues installing the latest version of Photoshop, 19.1 I believe. I posted about this in another thread, in relation to another issue but was asked to make a new thread for the issue. Hannah Nicloette had posted some screen caps detailing how to update Photoshop and choosing the "Advanced" option. Below is a slightly modified version of that post...

Ihad trouble installing the latest update, at first. When I clicked the UpdateButton, I was not being prompted, with the option toselect "advanced." When I hit, update. It just starts updating. So,what I did, was try to find the presets folder of the older version I wasusing. I hand copied all of them to a new folder and then ran the update.

The update got to about 92 percent then stopped with the excuse that the folderalready existed. Figured it was just a glitch in the Matrix so I tried again.Same result. It suggested I delete the folder. Well, that folder was inparent folder titled "butler" and my PC wouldn't even let me into it.I went into full "out of control" mode and attempted to the delete the butler folder,but I was then told the folder doesn't exist.

I figured, well, problem solved then. I tried to install the latest version andit worked! I loaded up PS, tested the font size area using my scroll wheel andit worked just fine! Oh, and all my presets, came along with for the ride so Ididn't have to manually import them.
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Erik Kreider

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Posted 2 years ago

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