Lightroom Classic: Trouble with Slideshow if it contains videos and picture

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  • Updated 7 months ago
  • (Edited)
Hello,

to my diashow i added some videos and pictures.
In a special case it shows only the background an not the picture / video.

Let's try to explain: this is the order in my diashow:
picture (1)
video (2)
picture (3)
picture (4)
picture (5)

For my diashow i'm using the manuel-mode to switch between the slides.
If i go from Slide 1 to 3 all is okay. But on slide 4) the picture is not shown, only the background. The Next 5) is okay too.
Now, i go back to 4) and the picture on 4) is shown.
From here i can continue with my slides.
But this behavior appears on every procedure in my slideshow with 
video - picture - picture.

If the sequence is:
picture (1)
video (2)
picture (3)
video (4)
picture (5)
- in this case i have to restart Lightroom.


I can reproduce it on two installations:
Newest Lightroom Classic CC from 12/2017 on Win10, 64
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Markus Gärtner

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Posted 7 months ago

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Rikk Flohr, Champion

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Greetings Markus, 

I tried to reproduce your issue but couldn't. I thought I had but I realized that the default transition time was 0.0 seconds and that was why I wasn't seeing my stills. 

A couple of things. Are you hitting [ > ] play button on the toolbar or the [ Play ] button in the bottom right?

Have you verified with your video card manufacturer that your video drivers are the latest possible?

Once you've done that, I would recommend a preference reset. Sometimes weird behavior is corrected/cured by resetting the preferences. 

Reset Procedure:
1. Close Lightroom.
2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom. 
3. Overwrite the Preferences when prompted by the dialog.
4. Close Lightroom.
5. Restart Lightroom.

Does the behavior continue after resetting the preferences?

If so, any chance you could shoot and post a quick phone video of the behavior?
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Markus Gärtner

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Hello Rikk,

there is no update for my video card, so the latest version is installed. 
I reset the preferences. But it is still there. 

I made this video: https://www.dropbox.com/s/7h907q1wd2ap2er/20171207_125425.mp4?dl=0
It takes 1-2 seconds to start the video inside the slideshow, it is okay. And the video inside is only 2 seconds long.

This is only an example, if i start the slideshow from the first picture or from the middle it is the same. Also the the size/lenght from the video is equal.

I have seen this on two installation, different Laptops,  maybe only the Win10-Version is the same.


Markus
(Edited)