Elements 15: Trial video not playing

  • 1
  • Problem
  • Updated 10 months ago
  • (Edited)
Trial videos of PSE 15 not playing. I downloaded the trial version and am trying to view the sample videos of what it will do. Only get a blank black screen but no video. Any ideas?
Photo of Linda Gilbertson

Linda Gilbertson

  • 3 Posts
  • 0 Reply Likes

Posted 10 months ago

  • 1
Photo of Richard Barnum

Richard Barnum

  • 19 Posts
  • 4 Reply Likes
Linda, I can only think of two things.  First, make sure you have downloaded Adobe Flash Player, type into your browser (adobe flash player download).  Second would be to make sure what browser you are using sometimes Google Chrome has issues playing some flash files, try another browser, IE or Firefox.  Also before I do anything, try closing the computer and reboot.  Sometimes if you are getting a lot of updates you may not have the resources to run video.

Hope some of this help, there are deeper issues also that I do not cover here possible