Trapped in forums, can't reach a real person. Lightroom version problem.

  • 1
  • Question
  • Updated 5 years ago
  • (Edited)
I have been on hold for one hour and fifteen minutes. I am still on hold. I am trying submit a ticket about a bug. I could find that easy enough before I bought your product. I just tried to hit the "report a problem" button instead of "ask a question" and it doesn't work. A little irritating.

Anyway, I had an expired trial version of lightroom 5.2. I got the CC version. I couldn't see how to change it over so I installed lightroom again from the CC application. Now, when I open lightroom the opening splash page says lightroom 5.2 as well as the about info. But, the window header says lightroom 2-3-2. Also, the sliders are outdated. They have "
fill light " and "blacks". I don't want to mess up my catalog. How do I fix this?

Thanks,
Photo of Michael Gildersleeve

Michael Gildersleeve

  • 2 Posts
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Rikk Flohr

Rikk Flohr, Champion

  • 1373 Posts
  • 335 Reply Likes
There is nothing to fix.

If you go to Help>System Info, the first line will tell you the LR version you've installed.

The reason you are seeing the "old sliders" is because your image is in an older Process Version. It was imported and edited with Lightroom 3 or earlier. To see the new sliders, you have to update the image to PV 2012 through either the Settings>Process menu, or the Camera Calibration Panel or by clicking the small lightning bolt icon beneath this histogram. That will update the image to the new version of rendering where the more advanced sliders can be used.
Photo of Jim Wilde

Jim Wilde, Champion

  • 294 Posts
  • 97 Reply Likes
And the reason you see "Lightroom 2-3-2" in the window header is because that is the name of the catalog, nothing to do with the version number that you are using. When Lightroom upgrades a catalog it suggests that the name for the new upgraded catalog should be the existing name with a "-2" addition, and if the user ignores the option to create a new name and accepts the suggestion, well that's what you get.

You can always rename the catalog to whatever you like, just make sure you also rename the associated previews folder(s) at the same time to maintain consistency with the new catalog name.
Photo of Michael Gildersleeve

Michael Gildersleeve

  • 2 Posts
  • 0 Reply Likes
Thanks, guys.