Photoshop: Transform tool + shift (or alt, or both) releasing mouse button, unwanted transformation

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  • Updated 4 years ago
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I have a very frustrating problem while using the Transform Tool. When resizing an object, pressing Shift or Shift+alt. WHen i release the mouse button, the resizes object completely change to something i really don't want. It happen about 8 times on 10. I have to cancel and do my transform again. (sry bad english, etc)

It also happen when using the brush, releasing the mouse button. The created lines go to the x0 y0 of the screen.
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Hervé GREMEN

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  • frustrated

Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you using a tablet? Do you have all the Photoshop updates installed? http://blogs.adobe.com/crawlspace/201...
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Hervé GREMEN

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I have subscibed to the complete cc offer , and i'm updating all my softwares as soon as a new update is released (las update 8hours ago). I'm on PC, win 7 x64.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you using a tablet/pen for input?
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Hervé GREMEN

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Whoops sorry. Nope i'm using the classic combo keyboard / mouse
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would also make sure your video driver is up-to-date. Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201...
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Hervé GREMEN

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I have a Nvidia GTX 770, and like Adobe CC, i'm using the nvidia tool to auto update the drivers.
Btw, i changed my computer last month, and the problem i have was already here, on my older computer. In fact, i have this probleme since the CC 2014 version.
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Chris Cox

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Something is causing mouse/tablet events that go to the upper left.
This could be a tablet/mouse driver, or it could be some other utility on your system that fakes mouse/tablet events or just messes up the events for some reason.
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David, Official Rep

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Howdy Hervé,

Okay, a couple of things.

First, are you sure that you're releasing the mouse BEFORE you release the SHIFT?  This is looking more like a constrained Brush tool stroke than a transform.

Second, what kind of keyboard are you running?  Language?  

Third, if you'd like, I can do a web-hosted screenshare to help you troubleshoot the problem.  You only need an Internet connection (and ideally a phone line -- the call is toll-free in most countries).  I am generally in the office from 9am to 6pm PST; I'm in California.  Si ça vous aide, on peut parler en français sans problème.

Let me know,
Thanks,
David
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Hervé GREMEN

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Hi David,
First of all, i don't really think it comes from the shift button. Sometimes the problem exists with the brush tool, without pressing any buttons except the mouse.

Keyboard : Logitech K740
Mouse : Roccat Kone

Si nous pouvons parler Français, ça m'aidera effectivement à mieux expliquer mon problème. Je suis en France et 9am correspond à 6pm ici. Donc, pas de souci pour un partage d'écran. Pas de souci pour le téléphone non plus. Ou sinon, nous pouvons faire une conf call ? Skype maybe ?
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David, Official Rep

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Salut Hervé,

Le système dont j'ai parlé est pareil à Skype, mais il me donne la capabilité à donner les commandes directement à Photoshop ou à l'OS d'ici.  Alors, je peux tester exactement où est la problème.  Je suppose qu'on parle d'un ordinateur au travail?  Sinon, nous pouvons parler maintenant.  Si oui, nous pouvons essayer quand même très tôt (mon) matin -- 17:00 chez vous.  Ça vous convienne?

Bonne journée,
David
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Hervé GREMEN

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Salut David,

Désolé de ne pas avoir répondu. Si vous le souhaitez, je peux me rendre disponible ce soir (chez moi). Je peux vous proposer 9am ou 10am chez vous. Qu'en pensez vous ? Faut il que je prépare des choses sur mon ordinateur de mon côté ?
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David, Official Rep

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Salut Hervé,

Je vais vous envoyer un email avec les details...

David