Downloaded trail instead of subscription versions

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  • Problem
  • Updated 3 years ago
  • (Edited)
Dear Sir/Madam
My name is Saleh Alkouh I just tried to install photoshop cc and lightroom 5 through and account creative Adobe subscription and got trail versions instead of the original download. can you please check this matter and corrected it.
My email salkouh@gmail.com
Thank you and best regards
Saleh Alkouh
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saleh alkouh

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Posted 3 years ago

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Chris Cox

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Make sure you are signed into the Creative Cloud app.

The download is the same for trial and subscribed - the only difference is signing into your account.