Downloaded trail instead of subscription versions

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  • Problem
  • Updated 4 years ago
  • (Edited)
Dear Sir/Madam
My name is Saleh Alkouh I just tried to install photoshop cc and lightroom 5 through and account creative Adobe subscription and got trail versions instead of the original download. can you please check this matter and corrected it.
My email
Thank you and best regards
Saleh Alkouh
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saleh alkouh

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Posted 4 years ago

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Chris Cox

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Make sure you are signed into the Creative Cloud app.

The download is the same for trial and subscribed - the only difference is signing into your account.