Photoshop: Touch screen timeline playback

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  • Updated 2 months ago
  • (Edited)
When I was using my Surface Pro 5 device in tablet-mode, with no physical keyboard connected - only the touch screen and pen as input - after producing a quick animation, and pressing the "Play" button to play the animation and see how it flows, I am unable to "stop" it again. Being a smaller animation I set it to "Loop Playback" and I thus weren't able to stop the playback at all. No button in the whole application didn't react to touch, though I could leave the windows and come back to it still running.

The solution was that I had to connect the physical keyboard, so that I could the mouse-pad and click on the "Stop" button, which stopped it like nothing had happened. So it looks like it's not lagging or being slow, but it simply doesn't listen to the touch input while playback is being played.

A mouse connected to the computer could be a solution to the problem too, so that I won't have to flip the tablet around and attach the keyboard, but I believe this is a bug that can be fixed.
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Adam Forsell

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  • annoyed

Posted 2 months ago

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Dave Grainger

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One would think that this is not something that affects very many people and is likely to be unworthy of the expenditure of $$$ required to change... I suspect it is of interest to few professionals... Back when we still had access to removal of batteries we could do that to stop a runaway program.  Doing Ctrl Alt  Del MIGHT give you a chance to shut down Windows. Too, if the Power Settings were still at Microsoft default you would not be able to shut down by closing the lid or pushing the power button (Windows has those actions defaulted to "Sleep" mode!) 

Another thing would be to get into Task Manager in Windows and stop Photoshop. This does not sound like a problem for Adobe to solve!
(Edited)
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Adam Forsell

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I believe I've made my post unclear, sorry for that, but the issue was solely with the Photoshop application, the computer wasn't lagging as I was able to leave the application - the OS was working as normal, and so was Photoshop, though the latter simply didn't react to any touch input in its environment, but a mouse was working normally. So no need to use Task Manager or to reboot the computer to escape the problem, because I am still able, during the issue with the touch, to close or leave Photoshop.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hmm. I have a Surface Pro 4 but reproduce using either my finger or pen. Let me see anyone has 5 or different surface they can reproduce with.
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Adam Forsell

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You're not able to reproduce? Hmm, I'll have to check again if the problem resides. Also now when there's 2 versions of Photoshop (2019, 2020), I'll see if they both have this issue. I was using the 2020 version when this occurred for me.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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That would be a good clue if 2020 has the issue and 2019 doesn't. I'm still trying to track down someone with a newer surface.