Photoshop CC 2014.2.2: Touch gestures not working on my Surface Pro 3

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  • Updated 3 years ago
  • Solved
  • (Edited)
I am on a Surface pro 3. I have photoshop CC 2014 2.2. Experimental Features are turned on. In the Interface Preferences Enable Gestures is checked. And the touch gestures are not working at all. I can't even scroll, let alone zoom or rotate. Is there any fix to this?

Note: This conversation was created from a reply on: Photoshop: Introducing Touch gestures for Windows 8 Systems.
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Andy Young

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Did you restart Photoshop after changing the preference?
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Andy Young

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Yes. I have also started fresh with uninstalling photoshop completely, reinstalling, making the proper selections in the menus, restarting and it still doesn't work.
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Andy Young

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UPDATE: I uninstalled and reinstalled again. This time when I was asked if I wanted to save my preferences I said no. Upon reopening after install everything works like its suppose to.

Thanks for your time.
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David Tristram, Employee

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Andy,
I'm very sorry you had this problem accessing the feature. Somehow the feature was disabled when you retained your old preferences. Personally, I'd be interested in hearing what version you were upgrading from, but please don't waste any further time on this. Thank you for letting us know about our problem.

Best Regards,
David
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Andy Young

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2.2 was the original version I had on the Surface Pro 3. Maybe it was just a bad install, don't know. Just glad its fixed.