Elements: Top of Elements 12 organizer unavailable/off screen on Mac OSX

  • 1
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Somehow the entire top half of photo elements 12 org window went under the top of the computer screen and now can't be moved or used. I have tried everything I can think of and have re-installed several times with no luck. It keeps going back to same position. I can see the top of window in Mission controls so I know it is there I just can not access it. Help please I am very frustrated.
Photo of mk7ofdiamonds

mk7ofdiamonds

  • 4 Posts
  • 0 Reply Likes
  • frustrated

Posted 4 years ago

  • 1
Photo of Vaishali

Vaishali, Employee

  • 212 Posts
  • 13 Reply Likes
Official Response
Hi,

Could you try the solution below:
1. Close Organizer
2. Go to Folder: ~/library/Application Support/Adobe/Elements Organizer/12.0/Organizer and rename status.dat file and .prf file.
3. Re-launch Organizer

Let me now if that works.

Regards,
vaishali