Photoshop 6: Stuck on Hand tool after update to Sierra

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  • Updated 2 years ago
  • (Edited)
My tool bar is stuck on the hand tool. I reset all tools without any luck. Occasionally all tools will work very briefly then it defaults to the hand tool again. I'm using Photoshop CS 6 on a new iMac with 4GHz Intel Core i7. Yesterday I up graded to macOS Sierra 10.2 and shortly after that the problem started.
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Jon Kersey

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Posted 3 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Is the correct tool showing as selected in the Tool bar but the tool cursor on the image is the Hand tool? Or does the Tool bar change to the Hand tool and can't be changed on the tool bar?
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Jon Kersey

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The correct tool is showing as selected in the Tool Bar. The tool cursor is the Hand tool.
Thanks for your response!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
See this document: https://helpx.adobe.com/photoshop/kb/keyboard-shortcuts-stop-photoshop-mac.html

I would suspect some conflict with a misbehaving app or utility. 
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M.C.J. de Wildt

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Hi,

Yesterday I wrote a topic on the Abode community:

https://forums.adobe.com/message/9238575#9238575

It looks like we have the same problem with the hand tool. Perhaps OS Sierra is the problem. I bought my iMac with El Capitan 2 months ago and haven't had any problem then. Off course I can reinstall my computer, but I think I can assume that Photoshop should be working fine on Sierra as well, isn't it? Perhaps we should wait for an update of PS or is there another solution for this issue?

Thanks!


(Edited)
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SG..., Employee

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Hi,


Do you have Siri enabled on these 10.12.2 systems? Can you try to disable and see if that improves the issue?


thx
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M.C.J. de Wildt

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Hi,


Thanks for your reply. Siri is disabled since I upgraded to Sierra. That's not the problem I think. I have been in contact with Adobe again and probably this bug is caused by the Wacom Bamboo Mousepen. I wrote Wacom an email to see if they have a solution. As long as the Wacom is not connected to my computer and I only use the Apple mouse, there's no problem at all. 

Thanks!
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Angela Fortin

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I have been having this exact issue after I installed Sierra..has anyone found a solution?! This is killing me! I use a Wacom Intuos pad
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Stephen Newport

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I have had this issue occur multiple times. Whether at fault or not, 100% of the time it has been something to do with my browser. I'm not sure what is causing it, but quitting safari has solved it 100% of the time.