PHOTOSHOP CC: Tool shortcuts not working and bad lasso tool

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  • Updated 2 years ago
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Hi, I'm using Photoshop CC 14.2.1, very often (read always) after a while I can't use the shortcuts to change my tool. Example; m doesn't work for marque tool etc. I have to restart Photoshop and the problem is solved for a while.

Second: The Polygonal Lasso Tool doesn't work anymore with my wacom tablet. After a few click the selection closes and I have to start over. It used to work in previous versions, with same computer, same wacom.

Hope you can help

Ruben
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Ruben van Nimwegen

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Posted 4 years ago

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David, Official Rep

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Hi Ruben,

Have you tried disconnecting your Wacom device and running Photoshop. I've a feeling all the shortcut issues you're having will disappear. Are you running on Windows or Mac? Which version? Are you running any companions apps for the tablet?

Thanks,
David
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Ruben van Nimwegen

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Hi David, thanks for your reply.

I'm using a Mac. Version 10.9.2. I have no companion apps running.

Disconnect, you mean unplug de wacom or remove drivers etc... ? Because I never do serious work without a wacom and I recently clean re-installed my computer. I have the same problems before and after de clean re-installation.

I really need the wacom to do my job.

Ruben
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David, Official Rep

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I know there have been a number of issues with tablets hijacking keyboard shortcuts. Unfortunately, I'm not the person who's been looking into that. Let me forward you issue to him.

Thanks,
David
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David, Official Rep

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This plugin should resolve your issue: http://helpx.adobe.com/photoshop/kb/p...

Thanks,
David
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Ruben van Nimwegen

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Great help! Thanks David.

Have a great day.

Ruben
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Mani Sheriar

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I'm having similar problems and I'm not using a tablet. In at least Photoshop and Dreamweaver Ctrl-C, Ctrl-P, Ctrl-S, etc – none of them work. But going through the menu or right-clicking does work. It's very laborious! This has been happening on and off (mostly on) for quite some time now and through multiple updates. Sometimes an update seems to fix it, but then the problem inevitably returns.
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David, Official Rep

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Hi Mani,

Have you tried the link I posted?  If the problem is intermittent, then it REALLY sounds like another app is periodically hijacking the CTRL key -- common offenders are tablet apps, screen capture apps, and voice/screen recorders.  You might also want to look for a pattern when this happens -- a few years ago there was a bug in Chrome where it hijacked certain keyboard input.  I would strongly recommend that you try the shortcuts in Photoshop with NOTHING else running.  Assuming that works, try adding other apps until you find the culprit.  I would be VERY interested in your results and if you need some help, please ping me.

Thanks,
David