Photoshop CS:6 Tool selected with keyboard changes to previously selected tool on WIndows 10

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  • Updated 2 years ago
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On windows 10, Photoshop CS6 is not allowing me to select a tool with the keyboard. For example, h will cause the hand icon to appear for a few seconds, but then it changes back to the previously selected tool for no apparent reason.

This started after the windows 10 upgrade,but I don't think it started immediately after it. Please help this is driving me nuts!
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Richard Locke

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Posted 3 years ago

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Richard Locke

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Note, I have Photoshop CS5, and found that this problem does not occur there. So it's something specific to my CS6 version... I also tried resetting the preferences and that did not correct the problem.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you pressing and holding the h key? or just tapping h quick?

Photoshop has a feature called "Spring Loaded Shortcuts" which work in this way:

If the move tool (v) is currently selected, you press and hold (h) for the hand tool. When you let up on (h) the tool will go back to the prior tool, e.g. the move tool.

If you tap h quick, it should switch and stay on the hand tool.
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Richard Locke

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Jeffrey, thank you for the reply. If I tap any key to change tools, the correct tool appears after about 1 second, then it reverts back to the previous tool about 2 seconds after that.

It's like I'm permanently stuck on the "Spring Loaded Shortcuts" behavior you describe.

Hopefully there's a fix or work-around you can suggest?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I would suspect some sort of conflict with another app or utility.

You can confirm this by running in safe mode to see if the problem goes away: http://blogs.adobe.com/crawlspace/201...
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Richard Locke

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Jeffrey thanks for that suggestion. When I ran Photoshop CS6 in safe mode, I got a warning about font and graphics (if that's relevant), but tool selection worked normally.

I've tried killing/disabling various services, disabling graphic card acceleration, and the problem remains when I boot normally.

It also seems odd that CS5 works fine, while CS6 does not.

What do you suggest as next steps given the above information?

Thanks!
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Richard Locke

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OK check this out... If I use a capital letter for the keyboard shortcut the behavior is correct. If I use a lower case letter, it reverts back to the previous setting after 2 seconds. ????
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Chris Cox

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That's another big hint that there is some other utility or software involved.
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Richard Locke

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Thanks Chris.

Given that this issue only applies to my Photoshop CS6 installation, while CS5 installed on same computer works fine... How might this be troubleshooted or corrected?

What could be affecting CS6 but not CS5?
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Chris Cox

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It could be a third party plugin or extension panel.
Or it could be an external utility/app that targets specific applications, or has a weird bug.
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Richard Locke

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It was the fricking "ScriptListener.8li"
???!!!

Found it accidentally when I started PS with plugins disabled
I guess I could have figured out to try that, but I wish someone would have suggested I do that specifically 8-(

Hope this helps preserve someone else's sanity.