ELEMENTS 13 - Tool presets and online services not loaded

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  • Updated 3 years ago
  • (Edited)
I have copied Photoshop Elements 13 from one Mac computer to another. When i installed it I had to remove a version from another Mac. I did this and Elements works fine on bother Mac's EXCEPT when I open Elements on the second Mac it give the following error messages...
Could not load default tool presets because the file was not found

and

Online Services could not be initialised. Please reinstall. Press OK to continue without Online Services

How do I solve these problems?
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Murray Cullen

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  • frustrated

Posted 3 years ago

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Chris Cox

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The default tool presets are inside the application package - which means that your copy was incomplete for some reason.

It sounds like you need to reinstall the app on the new computer to get all the necessary files.