Photoshop CC 2019: Tool display bugs

Merged

This conversation has been merged. Please reference the main conversation: Photoshop CC 2019: I have no text cursor/highlight, no bounding boxes, or selection edges working on CMYK documents

Just upgraded to Photoshop CC 2019 and i'm noticing some display bugs with a range of tools.

The lasso tool doesn't display your selection while drawing. When adding to the selection, you can see the selection you're drawing. The quick work around is draw a small selection and then draw your real selection by shift-dragging. But it's just annoying.
When using the brush tool you very quickly get a 'spinning balls' cursor, instead of your brush size. This makes precision painting a real pain, as you can no longer see the edge of your brush.
Then there is the free transform tool. You used to get a bounding box with points around it from where you can drag the different transforms. Now you have to go and guess where to place your cursor to do anything. It makes the transform tool quite unusable. The 'fix' is to turn off graphics acceleration in your preferences, but this used to work just fine in previous versions with GPU acceleration.

My guess is that Adobe has changed the way tools are rendered on-screen (The rectangular marquee selector is now coloured, for instance), but clearly more work needs to be done. These problems persist along a range of iMacs and MacPro's at my office, all are running macOS Mojave and are no older than 5 years.

Below is the system info for my particular iMac

Image httpsd2r1vs3d9006apcloudfrontnets3_images1757373RackMultipart20181018-5934-1r7c1r4-Screenshot_2018-10-18_at_081603_inlinepng1539868378

Image httpsd2r1vs3d9006apcloudfrontnets3_images1757373RackMultipart20181018-5934-1r7c1r4-Screenshot_2018-10-18_at_081603_inlinepng1539868378

Thank you,

Evert

Evert Krooswijk

2 Posts
1 Reply Like

Posted 1 year ago

1 year ago

Adam Jerugim, Employee

216 Posts
109 Reply Likes

Hi Evert,

I have the exact same iMac (same specs for CPU, GPU, and RAM) running 10.14 and I'm not seeing any of these issues.

A couple of questions:

Are you driving the app with a mouse or tablet?

What type of document are you working with (layers, bit depth, color space, etc)?

I assume you've tried resetting your PS preferences, but if you haven't you might want to try that.

Can you also confirm you're on the final release of 10.14?

Thanks,
Adam

2 people like this

1 year ago

Evert Krooswijk

2 Posts
1 Reply Like

Hi Adam,

Thanks for the reply. I usually work with a mouse (Logitech MX Master), but I do have a Wacom tablet attached.

I'm working with layered CMYK document (so 8 bit). I hadn't reset the prefs as it was a brand new install (but now that I think of it, it copied over the prefs of the previous install)

I Checked and i'm on the latest version of Mojave.

HOWEVER: I did manage to get things back to normal by setting the drawing mode to 'Basic' in the Advanced settings.

I will try out what happens without a Wacom attached and/or a fresh prefs file and get back on that, though.

Cheers,
Evert

1 person likes this

2018-10-24T20:03:43+00:00

Margrit Fritsch

1 Post
0 Reply Likes

Thanks for your tip! I had the same display bugs. Margrit

12 months ago

Glenn Davy

81 Posts
20 Reply Likes

I'm seeing the same issue here as I just updated to Mojave a few days ago. I'm working on both JPEG's and PSD files and on neither do I get the tool outline as well (I have the same issue as reported above, in other words). I am using a Wacom Intuos Pro but I tried it using just the trackpad and I got no outline there either. I have reset my preferences but that didn't help. As well, I get the spinning wheel when working with brushes. What I think has happened here is that Apple has switched to Metal instead of OpenGL for their video. This was announced last year and has had game designers scrambling, but until now I don't think it's been in place. With Mojave it is, as far as I can tell, and I am guessing that's where the issue lies. I just wonder why Adobe hasn't picked up on this, IF this is what the root cause is. Anyway, I too have switched to the Basic Mode as reported above and that has worked, but there seems to be quite a number of visual bugs in this release that I hope get corrected ASAP.

Glenn

(Edited)

1 person likes this

11 months ago

brian

6 Posts
1 Reply Like

Same here. That lasso path not showing up as you're drawing makes it quite tricky to use. (Late-2011 MacBook Pro 15", using the built-in trackpad. Mac OS X 10.13.6 High Sierra. 8 GB RAM. [Yes, I will need to upgrade my laptop before long, as Mojave marks the first version of OS X that no longer supports my hardware.])

10 months ago

robotriot

5 Posts
0 Reply Likes

I have a similar problem with CC 2019 on Windows 10. Rectangular marquee selections keep disappearing when moving them around within one document. Sometimes the entire selection disappears, sometimes only the vertical lines.

I've had an even stranger problem with a file that contains several identical labels for printing, each surrounded by a 1 pixel wide border. I noticed that sometimes, parts of the lines would disappear (depending on how you move the document around with the hand tool), and my printer would print exactly what was visible in Photoshop, including partially missing lines. I've printed the exact same files for several years now withough any problems on older Photoshop versions.

(Edited)

10 months ago

Erik Jakobsson

27 Posts
1 Reply Like

Got at least one of these issues.

Cursor rendering is buggy overall, this includes the pink brush smooth line.

Lasso tool is very dodgy... will disappear in the start or middle of a stroke so as often as not you don't see what you're doing.

Sometimes layers get rendered quite mistakenly.
(Fill value wrong, z-order mistakes in rectangular areas)
I have to go in and nudge these parameters a bit and then back to tell PS to notice they were off and re-render these layers and refresh the "mixdown".

Loving opengl flip so happy enough! :-)
TIA

PS 20.0.1 (Basic, Legacy compositing) on an Asus F555L - Win 10 64-bit

(Edited)

9 months ago

Jerry Scullion

2 Posts
2 Reply Likes

Open a RGB file, and draw a selection. BAM you have the selection outline. Then go back to your CMYK file and it works. Why? I don't know. But it does.

2 people like this

9 months ago

Xiao-dong Xu

1 Post
0 Reply Likes

It's so weird. I have this issue on Mac Pro (High Sierra), and have no issue on Macbook Pro (Mojave). ADOBE! Have you given the software enough test before delivery? Cause the problem is so obvious and what I can do is to go back to PS 2018.

8 months ago

Raphael Suskind

1 Post
0 Reply Likes

Jerry Scullion thank you, that worked great. Not sure why I have to continually do stuff like this with this expensive piece of software, but oh well... it works. Count me in on any class actions!