Photoshop Express: How do I avoid the error message: "This photo is too large to be opened"?

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  • Question
  • Updated 7 years ago
  • Answered
  • (Edited)
When I try to open a photo taken by a Canon EOS D550, I get the following error message: "This photo is too large to be opened."

I have the latest version of the program.
Photo of Laila Åsland Solberg

Laila Åsland Solberg

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  • Laila

Posted 7 years ago

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Charlie D, Official Rep

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Official Response
I believe that is a 18MP camera, very nice! The amount of RAM on iPad makes it difficult to process images at their native resolution when they're huge such as these. As a work-around, please import such images into iTunes, and then sync those photos to your iPad. iTunes automatically down-samples images it imports to your devices. This may work better for you.