Lightroom CC: Token expiry

  • 4
  • Problem
  • Updated 4 weeks ago
  • (Edited)
Why am I getting this login in error, despite the fact my Lightroom Classic is logon and is actively syncing new photo to the cloud and the creative cloud had authenticated my login in.
It keeps telling me to sign out and sign in again. Doing so and confirming signing is of no help. This message keeps appearing impeding my access to Lightroom CC. 

Photo of CS Chua

CS Chua

  • 17 Posts
  • 3 Reply Likes

Posted 5 months ago

  • 4
Photo of Huseyin Kuday

Huseyin Kuday

  • 1 Post
  • 0 Reply Likes
Hello everyone,

I see that this problem was reported 2 years ago, is there any resolution that you can recommend?

Regards...
(Edited)
Photo of PhotoGene47

PhotoGene47

  • 13 Posts
  • 2 Reply Likes
This same message keeps popping up whenever I try to access Lightroom CC, not Lightroom Classic CC. I do not plan on using Lightroom CC but it is irritating and I have tried the step suggested without success.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13960 Posts
  • 1662 Reply Likes
Issue with CC

Please reference the new conversation here: Lightroom CC: Token expired
Photo of PhotoGene47

PhotoGene47

  • 13 Posts
  • 2 Reply Likes
This reply was created from a merged topic originally titled Lightroom CC: Token expired.

This same message keeps popping up whenever I try to access Lightroom CC, not Lightroom Classic CC. I do not plan on using Lightroom CC but it is irritating and I have tried the step suggested without success.

Note: This conversation was created from a reply on: Token expiry.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13977 Posts
  • 1668 Reply Likes
Is this still a problem using the Lightroom CC 1.2 update that come out yesterday?
Photo of CS Chua

CS Chua

  • 17 Posts
  • 3 Reply Likes
I have been using Lightroom latest update since it was launch. No problem since. Now this problem is acting up again .. for the last 3 days ....
Photo of Juan Pablo Reina

Juan Pablo Reina

  • 1 Post
  • 0 Reply Likes
I have the same problem. For the last 2 days
Photo of CS Chua

CS Chua

  • 17 Posts
  • 3 Reply Likes
Same problem today. Adobe Creative Cloud had already lost connection more than 3 times today and keep asking be to login again. After signing in Lightroom CC still reports token expired. What gives? 

note: At time of writing Adobe Creative Cloud lost connection again.
Photo of PhotoGene47

PhotoGene47

  • 13 Posts
  • 2 Reply Likes
I cannot answer because I re-installed all software after a Windows Reset. I do not see the problem now so whether it was due to the update or the rebuild, I do not know.
Photo of CS Chua

CS Chua

  • 17 Posts
  • 3 Reply Likes
This reply was created from a merged topic originally titled Lightroom CC token expired.

I am again confronted with the access token expired message. When I launch Lightroom CC (version 1.2).

What is going on at the servers in Adobe? 
Photo of Brett N

Brett N, Official Rep

  • 2257 Posts
  • 108 Reply Likes
If the token referred to by the error message is related to the login, we should try recreating the "cookie" file which saves your login and account data. 
First, make sure all Adobe applications are closed, including the Creative Cloud desktop app. Check the Task Manager to make sure all processes are closed. 
Second, go to C:\Users\[User Name]\App Data\Local\Adobe\OOBE. (Note: AppData is a hidden folder).
Third, delete the OPM.db file. 
Fourth, Launch Lightroom and sign in. (If you are not prompted to sign in, likely some Adobe application was still running and cached the opm.db file, so login data was still available). 

If this doesn't work, then we'll want to take a look at the logs. Use our tool to collect the logs and then post them somewhere we can access them: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
Photo of CS Chua

CS Chua

  • 17 Posts
  • 3 Reply Likes
Thanks. Deleting the OPM.db seems to work. I have to terminate Adobe Creative Cloud via the task manager before I can delete it.

Will monitor stability.

p/s I do not shutdown my laptop (unless I am traveling with it)  but put to sleep when I close the lid of my laptop. Most times I will not quit Lightroom CC and Lightroom Classic which I keep active so I can resume work in an instant. 
Photo of KANDALAM ANIL KUMAR

KANDALAM ANIL KUMAR

  • 2 Posts
  • 1 Reply Like
I have uninstalled the Lr CC and Creative Cloud Desktop Application. Restarted machine and reinstalled the CCDA and Lr CC. My issue was resolved for the first time. Where in the second time it happened again and the same steps did not work. I have read in some forums link that it is due to lack of Java update. So updated Java and to my surprise the issue got resolved this time.
Hopefully these two ways may help someone or the other.
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13977 Posts
  • 1668 Reply Likes
My understanding from our licensing team is Microsoft has made change to fix this issue with the following Hotfix: https://support.microsoft.com/en-us/help/4088889/windows-10-update-kb4088889

Please let me know if that resolves the issue for you.