Tips and techniques video not playing

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  • Updated 3 years ago
hi there,

now when i open photoshop on my computer i have that pop, offering some insights on photography from adobe. one of the tabs there is tips and techniques. there's a video in it, and whe i click play in that video it's just not playing.

for one thing i know my computer is fine and playing youtube videos without any problem, so something for you guys to take care of.

thanks.
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Galina Ribina

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Posted 3 years ago

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Photo of Chris Cox

Chris Cox

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Which version of Photoshop are you using?
Which OS version are you using?
Are you viewing the video inside Photoshop, or in your browser?
Photo of Galina Ribina

Galina Ribina

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i guess the Ps version is the latest one, since i'm using cloud subscription.
OS is windows 8
was viewing inside that pop up.
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Chris Cox

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The cloud subscription includes 4 major versions of Photoshop.
Which particular version are you using (check Help->System Info for the detailed version number).

What popup are you referring to?
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Galina Ribina

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here's the version Adobe Photoshop Version: 2014.2.2 20141204.r.310 2014/12/04:23:59:59 CL 994532 x64
Operating System: Windows 8.1 64-bit
Version: 6.3

when I open photoshop there's a "welcome" pop up, offering to watch a video in "Tips & Techniques" tab.