Bridge CS6: Thumbnail preview

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  • Problem
  • Updated 1 year ago
  • (Edited)
I am using CS6 Bridge (5.0.2.4) on Mac OS X (10.14.3).  I have a master folder with sub-folders that have only photos and others that only have videos.  I use Bridge for its "Batch Rename" tool.  Recently, I have noticed a folder that has five video (.MOV) files is only displaying thumbnails for two of the five videos.  All videos were taken on the same iPhone 7.  All videos are transferred from iPhone to "Photos" on OS X using USB cable.  I then drag and drop from "Photos" to specific previously mentioned folder structure on Mac desktop.  I have zapped the PRAM.  I have deleted the plist.  I have deleted cache on "hidden" Adobe library.  I have also tried the Bridge - Tools - Cache menu options of "Build and Export Cache" as well as "Purge Cache For Folder" and re-launched Bridge.  Sadly, all attempts have not resolved my issue.  I am aware most people are on CC Bridge and standalone version CS6 is antiquated, but any help would be appreciated.  Thanks!  

ps: Adobe Bridge Preferences File Type Associations QuickTime (.MOV) correctly shows QuickTime Player 10.5
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Jason Arnold

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Posted 1 year ago

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David Converse

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Preferences->Thumbnails. Make sure your files aren't larger than the limit for thumbnail generation.
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Jason Arnold

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thank you for your reply.  however, the files are not larger than the preference limit.
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Jason Arnold

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ok.  i'm not an engineer.  and, i guess adobe doesn't want to chime in for a response (sadly).  so, i will add what i _think_ may be causing the issue.  it seems bridge cs6 WILL display all thumbnails for video content (created on iPhone) that is h.264 but will NOT display thumbnail preview for same videos created with h.265 (aka "HEVC").  so, is there a plug-in or fix to address this??  thanks for your feedback.
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David Converse

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CS6 does not and will not support the newer codecs. Adobe is just rolling out support for those in the current CC but that's not even complete.