Photoshop: Can't open Creative Cloud, can't install update

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  • Updated 1 month ago
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I can't open the creative cloud on my computer. Says there is an update available, but when I click on install, nothing happens. Never opens.
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Tony Prando

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Posted 4 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What OS/version are you on?

Are you saying that the Creative Cloud app won't open and update itself? Or Photoshop won't open and you can't update using the Creative Cloud application?
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Robin Cain

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windows 10 os and my creative cloud won't open at all,  so i can't update any of my adobe programs
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Do you get a specific error? Try uninstalling and reinstalling the CC Desktop App. Instructions here: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
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William Coleman

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Windows 7 Home Premium after using Windows 10
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Have you restarted the system?

Have you tried downloading from here and installing? http://www.adobe.com/creativecloud/desktop-app.html

Have you tried to uninstall and reinstall? https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html