Photoshop: Can't open Creative Cloud, can't install update

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
I can't open the creative cloud on my computer. Says there is an update available, but when I click on install, nothing happens. Never opens.
Photo of Tony Prando

Tony Prando

  • 1 Post
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13977 Posts
  • 1670 Reply Likes
What OS/version are you on?

Are you saying that the Creative Cloud app won't open and update itself? Or Photoshop won't open and you can't update using the Creative Cloud application?
Photo of William Coleman

William Coleman

  • 1 Post
  • 0 Reply Likes
Windows 7 Home Premium after using Windows 10
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 13968 Posts
  • 1664 Reply Likes
Have you restarted the system?

Have you tried downloading from here and installing? http://www.adobe.com/creativecloud/desktop-app.html

Have you tried to uninstall and reinstall? https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html