ELEMENTS 14 - This is not a valid Portable Document Format pdf document. It cannot be opened

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  • Updated 3 years ago
  • (Edited)
I am using Elements 14 on a Mac with OSX El Capitan. I have some very ordinary jpg files, but when I try to open them in the Elements editor I get the message: 'This is not a valid Portable Document Format pdf document. It cannot be opened.' I click OK but it comes back immediately; I have tried clicking OK many times but never get to the end of these error messages and I have to Force Quit Elements editor to get out of it. 

It can come at any time - when I am editing a file or when I've just closed a file and not even tried to open another one. It doesn't matter whether I've opened from the Organiser or from the Editor.

I have to teach this product, so it's a nightmare! If this happens during a lesson, I don't know what to tell students, and similarly if it happens to them at home.

PLEASE HELP!!!!!
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Helen Bonnor

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Posted 3 years ago

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