This forum does not work in Safari

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  • Problem
  • Updated 2 months ago
  • Solved
I am unable to login to this forum from Safari. On my iPad, when I login, it goes to a new screen that is blank. On my mac, I go to login, it says I've logged in, but when I get back to this screen, I'm still not logged in.

In both cases, I tried to login after having types a new conversation and I lost what I typed.
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Jon Anscher

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Posted 10 months ago

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Johan Elzenga, Champion

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I've seen that too on the iPad. No problems on my Macs, however. Make sure you do not block pop-up windows on the Mac. On my iPad it sometimes works for a while, and then it stops working again. The only web browser for the iPad that seems to work reasonably well (but with some quirks too) seems to be Puffin.
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David Converse

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I've never had a problem with Safari for iPad. SO, who knows.
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Jon Anscher

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Interesting... for me, Chrome works fine on both iPad and Mac. But not Safari. The problem on the Mac is not pop up related, as I get to the final confirmation of “you successfully signed on.” But it doesn’t seem to communicate back to the main window... sounds like some further testing is in order though, if others have been successful in Safari... it used to work, but stopped at some point. Are you both using the most current version!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Go to Safari Preferences. Select Privacy tab. Click on Manage Website Data... and type 'photoshop.com' in the search field. Select "Photoshop.com" from the list and click [Remove] to remove the cookies and tokens for just Photoshop.com. (Don't click "Remove All")
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Jon Anscher

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That worked for Mac. Not for iOS, but after further testing, it looks like I had an ad blocker / fraudulent website blocked turned on from Malwarebytes. When I deactivated that. I was able to login on iOS. Looks like I just need to whitelist this site.

Thanks all for helping me troubleshoot this!
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Jon Anscher

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@Moderators, this thread can be marked as solved.
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DAVID KOTZ

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@moderators, this thread is NOT solved, at least not on MacOS 10.14.6 and Safari 13.0.4.  I cannot log in to Adobe on Safari.  I get as far as receiving an SMS with the access code, and entering it into the pop-up window, and then getting the 'success' window "You have successfully signed in. You may now close this window."  I close that window, and the login pop-up is still there, still prompting me to log in.  If I login again, it automatically takes me through a couple of pop-ups and lands again at "You have successfully signed in. You may now close this window.".  If I close both pop-ups, I'm back at the original web page, still not indicated as Signed In.  If I refresh the page, still not indicated as signed-in.  

All this persisted even after removing any cookie that remotely smelled of Adobe.

Please fix problems with Safari.   I expect most Adobe users are Mac users and thus Safari is a common - if not dominant - browser.  I had to use Chrome (ick!) just to post this bug report.

(Edited)
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Johan Elzenga, Champion

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Have you tried this: when you get the message that you can safely close the window, do not manually close it. Just wait a little longer. It should close itself and then the login window should also close itself. I use Safari for this forum all the time, on my Macs and right now on my iPad, and this method works perfectly.
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DAVID KOTZ

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Yes, I have tried waiting it out. Indeed, to post this reply, in Safari, I was asked to log in... and I waited several minutes for that message window to disappear. It did not. Your description fits the behavior of the site when it is working properly. Unfortunately it does not work for me.  [ I've been forced over to Chrome to send this reply :-)  ]
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Johan Elzenga, Champion

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Must be something local on your system. Yesterday I logged into this site with Safari on my iPad, right now I type this answer on my Mac.
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dwbmb

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This is exactly what is happening when you have 3rd party cookies disabled. If you do so and you want ta keep it that way you need to manually add getsatisfaction.com and auth.getsatisfaction.com into allowed white list for this site.

Getsatistafction is running this whole site even if it is accessed through photoshop.com, therefore browser consider its cookies at 3rd party cookies. If you have strict privacy settings or 3rd party cookies block, login will not work.
(Edited)
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DAVID KOTZ

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Right. I am having trouble with several websites that use "third-party cookies", but I do not block any cookies, and Safari has no (explicit) Preference settings for "third party cookies".  I have no plug-ins that mess with cookies.  
  
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dwbmb

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Hmmm, there is much fewer options than I can remember. I guess it is hidden under cross-site tracking now, but it is much more complicated in Safari, since this feature uses some "AI" and "magic" inside, you can hardly control.
It should work with feature turned off. I am not very well aware of how it works, maybe it turns off only that "AI" and "magic" but simple third party cookie blocking is still being performed, which is the way Apple is heading to for years. I do not have actual version of Safari, aren't there any cookie-relevant options under security button directly inside address bar for the specific webpage? This is the place where it is located on the new Edge browser for example, so it may be the place to take a look into.

If not, there is probably no help for you until Safari is fixed then.
(Edited)
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Stokestack

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Still happening. You can't log into this site with Safari. A just wasted a ton of time with Adobe support on this, when they should know better at this point.

Not to mention that there's no "Webmaster" or "contact  us" link on this site... which is inexcusable.
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Johan Elzenga, Champion

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This must be some setting in Safari, or some extension blocking things. I'm typing this answer in Safari right now (and I have logged in and out many time), so there is no fundamental problem with Safari and this forum.
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DAVID KOTZ

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Recent Safari update update fixed the problem.  Now at Version 13.0.5 (14608.5.12).

So: it was a bug in Safari.
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Johan Elzenga, Champion

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Actually, I just learned it was not a bug in Safari but a setting. If it happens again, then go to the Safari preferences, Privacy settings and uncheck ‘Prevent cross-site tracking’.
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dwbmb

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We've been through this, David had this option turned off, see above. It's great it works now, I was curious how this will end up.
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Johan Elzenga, Champion

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Well, I suddenly encountered a problem logging in after the latest Safari (13.0.5) update. Turning off cross-site tracking (suggested to me by an Adobe contact) solved it.
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DAVID KOTZ

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Apparently, one needs both the latest Safari and the cross-site tracking turned off.  Before the new Safari update, the forum did not work for me, even with cross-site tracking turned off.  I suspect it was a subtle bug, one that did not affect everyone. 

Anyway, it now works for you and me.  Yay!