This forum does not work in Safari

  • 1
  • Problem
  • Updated 4 weeks ago
  • Solved
I am unable to login to this forum from Safari. On my iPad, when I login, it goes to a new screen that is blank. On my mac, I go to login, it says I've logged in, but when I get back to this screen, I'm still not logged in.

In both cases, I tried to login after having types a new conversation and I lost what I typed.
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Jon Anscher

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  • frustrated

Posted 4 weeks ago

  • 1
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Johan Elzenga, Champion

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I've seen that too on the iPad. No problems on my Macs, however. Make sure you do not block pop-up windows on the Mac. On my iPad it sometimes works for a while, and then it stops working again. The only web browser for the iPad that seems to work reasonably well (but with some quirks too) seems to be Puffin.
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David Converse

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I've never had a problem with Safari for iPad. SO, who knows.
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Jon Anscher

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Interesting... for me, Chrome works fine on both iPad and Mac. But not Safari. The problem on the Mac is not pop up related, as I get to the final confirmation of “you successfully signed on.” But it doesn’t seem to communicate back to the main window... sounds like some further testing is in order though, if others have been successful in Safari... it used to work, but stopped at some point. Are you both using the most current version!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Go to Safari Preferences. Select Privacy tab. Click on Manage Website Data... and type 'photoshop.com' in the search field. Select "Photoshop.com" from the list and click [Remove] to remove the cookies and tokens for just Photoshop.com. (Don't click "Remove All")
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Jon Anscher

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That worked for Mac. Not for iOS, but after further testing, it looks like I had an ad blocker / fraudulent website blocked turned on from Malwarebytes. When I deactivated that. I was able to login on iOS. Looks like I just need to whitelist this site.

Thanks all for helping me troubleshoot this!
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Jon Anscher

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@Moderators, this thread can be marked as solved.