I am so dissatisfied and angry and upset. I can't seem to get any help after spending hours and hours and hours and hours on the problem of trying to get the serial number issued to me by Adobe to work and be recognized by Adobe so that I can install the copy of Adobe Photoshop Elements 12 that I bought and paid for. Is there anyone out there who can and will help me? I am beyond furious at the ridiculous process you have to go through to get the serial number--and then it doesn't work after all, and no one will help you. This is abusive beyond measure.