Photoshop CS6: There was an error opening your printer. (driver problem)

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  • (Edited)
Am running CS6 under Win7. My printer is installed and works properly with applications other than PS. When I try to print from PS, I get the error window "There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents".

Two links on the web related to this error sugest to delete the Prefs file (Ctrl+Alt+Shift) just after launching PS. I did it several times, but to no effect. C6 has the latest updates, I have rebooted my PC several times.

Any helpful suggestions?
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Francois MESQUI

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  • confused

Posted 6 years ago

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Chris Cox

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In that case, you need to see about updating or reinstalling your printer driver - because it is returning errors when it should not be.
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Christy Sikes

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I have bought a completely new printer thinking that was the  problem but still not able to print. Getting the error message "There was an error opening your printer. Printing functions will not be available until you have selected a printer and reopened any documents". What do I do???
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Scott McRoberts

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Use the regedit I posted or Watch the excellent video Jordan posted follow the steps! Probaly should back up your registry first! 
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Kimberly bender

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Scott.... THANK YOU THANK YOU THANK YOU!!!!!  I have been struggling for over a year with the printing and RAM issue and it's been SOOOOOO frustrating.  It is amazing to me that photoshop blamed the drivers over and over.  You have saved me so much stress... I feel lighter.  LoL
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Erik Juhl

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Funny how quiet the Photoshop team has been after you posted this solution. "But, the driver!!!" Ah well. I just wish they weren't so dead set on arguing that they were right as opposed to recognizing there has been an issue and researching a solution. Great work, Scott. 
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Francois MESQUI

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Chris,
Thank you so much for your competent advice and quick turn arounf. I reinstalled the printer driver and I am able to print.

Again many thanks!
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Arun MV

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That method is not working for me. I re-installed the driver. But, it still shows the same error message for all the users in the PC
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Chris Cox

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Then you need to contact the printer maker to see why the printer driver is returning an error.
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ICT Services

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I have classes of students and only a hand full of students have this problem so I can't see how reinstalling or updating the driver would help?!

Any suggestions?
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Chris Cox

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If you have a bad driver on your systems, then reinstalling or updating it would be the solution.
The error means that the driver (and sometimes the OS) has a problem. To fix the problem in the driver, you either update the driver (from the manufacturer of the printer), or work with the printer manufacturer to get the bug fixed in their driver.
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Matthew Bagley

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I'm having the same problem in Photoshop CC and ONLY in Photoshop. I have no issues in Illustrator, InDesign or Acrobat.

UPDATE: I did find a workaround, however removing printers and re-installing drivers DID NOT HELP. I was able to bypass the issue by selecting a different printer as my default printer in my control panel. After that I can select my desired printer within Photoshop.
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Soo ShaaBurn

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This is the best Solution. it worked for me. Yeeeey. thank you
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Jeff DePaoli

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I'm having the same problem. Like Matthey Bagley, it's ONLY in Photoshop.

I tried the bypass that he suggested, and while the print dialogue pops up, if I click "print" after selecting my printer, Photoshop crashes. I am able to create a PDF if I have "Adobe PDF" selected as my default printer, but that simply isn't efficient.

This has only been happening for me since the most recent update of Photoshop CC, which definitely makes me lean toward a software problem, not a driver problem.

I'm running Windows 7.
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Chris Cox

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The timing of the crash (after clicking print) and the fact that it works with Adobe PDF means it is most likely the driver.
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Jeff DePaoli

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Driver has been updated, and none of the other CC software is having this problem.
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Chris Cox

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Very few other apps are using the same (newer) printing APIs as Photoshop. Lightroom comes closest though.
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Jonathan

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I have this issue too and i notice if set the default printer to another printer, Photoshop works again. We have the latest drivers for the printer however I can not change the default printers for 100 students. This issue only seems to affect Photoshop CS6. I have not had any other printing problems with this printer.

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Paul Di Biase

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I am getting the same problem. Reinstalling the driver has not helped. Setting another printer as the default using OS X had not helped. Click on PRINT and I get this message. Everything other software programs works fine including WORD, LIghtroom, browsers, etc.

This problem suddenly occured about 24 hours ago. I even reinstalled CS6, ran all the updates, and still the problem exists. Any suggestions?
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Paul Di Biase

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By the way, I get the above message and I never get the printer box that allows selecting a printer, any printer.
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Ken Kramme

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Same problems on my Mac and EVERYTHING is up to date!  Very frustrating, I may have to go back to my CS2!
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Chris Cox

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You just need to check with the printer maker for updated drivers.  Most of them have fixed their bugs and posted updates.
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Ken Kramme

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Thanks Chris, I should have mentioned that I have the lastest Epson driver, it installed automatically on 2-11-2016.  Just to make sure, I reinstalled and restarted this week.  El Capitan is also up to date, v10.11.3.  A second printer is also WiFi connected. It is an Epson Workforce 630 printer (not my favorite), could this be part of the problem?  I think I should delete my Photoshop 2015.1, then download and re-install.  What do you think?  

After reading your previous comments, I believe my problem traces back to trying to print with wrong-sized paper.  That error may be permanently embedde in the program.

It's quite disappointing to be paying $20/month to Adobe and having these types of problems.  Two months ago I was using CS2 and getting beautiful pictures.
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Chris Cox

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Reinstalling Photoshop won't fix a problem with your printer driver.
The problem is not in Photoshop, but in your printer driver.  Sometimes clearing preferences (and removing the last used printer information) can help, and sometimes holding down the spacebar while selecting print (not loading the last used print information) can help.  And sometimes the driver is just too buggy and has to be updated by the printer maker.
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Shelley Parker

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Hi - I've scanned through the posts to find a solution and came upon this. Running Mac 10.12.6, PS CS6, Epson printer WF-7510, have had these printer error issues for several months in Photoshop only. Everything is updated, printer driver was current, Apple did a Sierra update 7/22/17, and we (Apple support and me) finally got a Epson wireless printing issue fixed that arose with the first Sierra install. PS was still giving me the printer error. I saw this post, closed my file, reopened to reset the Print option to active (not gray), and held the spacebar when I clicked print. IT WORKED! Very happy.

It does seem surprising that so many people are having the print issues with PS (and Epson?) only. Is there a conflict going on between Adobe and Epson? One or both not playing nice? It shouldn't be this difficult. Is there a bulleted list of things to try on one simple page? It would be far less frustrating than searching through multiple posts.
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BPA

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The problem is caused due to CS6 saving the printer that it LAST USED stored somewhere within PS - then the PRINTER IS REMOVED (or driver updated OUT of the control of the user). Thus it ALWAYS tries to use the last printer - and of course it no longer exists - and the Adobe programmer who was in charge of that section then LOCKS THE PRINT DIALOG FROM EBVER BEING USED till you fix it - and of course you CANNOT do that within PS 6 at all since he LOCKED IT.

The ONLY way I have fround around this problem is to go and open up (in Windows and likley MAC) and CHANGE your default printer to Adobe PDF. Then go back into CS6 and change it from PDF (which is now sees) back to the printer you really want.

If you change try and change it to ANY other real printer CS6 does not reconize them. ONLY - it still sees the older printer, thus by choosing PDF first, then open CS6, you can select your new printer to print to use, does this problem go away.
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Chris Cox

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OK, you have part of the situation right, and a lot quite wrong.

Photoshop does save the last used print settings in the document - so you can reprint with the same settings. If that printer has been removed, then the OS hands those same settings to the current printer, and in some cases the printer driver returns errors that it should not be returning. The lock out is because the OS or printer driver are not behaving correctly and returning unexpected errors -- they should read the previous printer settings regardless of which driver created those settings (that was part of the point in the OS required print ticket format).

Photoshop is not locking anything - but the OS/driver errors are preventing the print APIs from working correctly to initialize the print dialog.

Changing the default printer to something that doesn't fail (like the PDF print driver, or a safe PostScript driver) allows the current driver to read the previous settings correctly, and resave a minimal set of previous print settings that your printer driver can read without giving errors.

Also, you really want to change the user name you're showing here in the forums.
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BPA

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Since I have seen people reporting this with MACs and Windows systems (over the last 2 years), with various printers being used, it is a PS specific issue. If the printer no longer exists, and the new printer is not even of the same brand or make, there is no way it can use that driver and will ALWAYS return errors - valid errors - which means the error handling within PS on printer driver error returns are not blocked and thus locks up PS from printing. The OS is doing what is supposed to do - pass the messages back to the calling program and then PS locks up. My other Adobe apps have no issue - the printer error returns are not locking them up and I can select another printer from the print dialog box when it cannot find the printer. This only happened once I went to CS6. Never had this issue with CS4 when printers were removed that I had last printed to. But every time now with CS6 . I take the same file that locked up PS at work, go home, open it up in CS4, and the message box stated printer not there and offered me to choose a new printer. Reason why I think it is a CS6 specific issue.
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Chris Cox

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No, it is not a PS specific issue.

There are slightly different issues on Macintosh and Windows, but both revolve around bugs in certain printer drivers where they fail when reading previous print settings from other printer models/brands. Both platforms are supposed to support that, both have an XML like ticket format, and
The OS/driver is passing errors that should not be happening - so the print dialog cannot initialize because it is receiving errors from the OS/driver that should not occur and can't allow the print code to continue initializing. The most we could do is provide more error details about the driver when we encounter these errors.

Most of your other Adobe apps aren't using the modern print APIs on either platform. And fewer still are using the print tickets -- but LightRoom comes close to Photoshop's printing code, oh, and sees a lot of the same driver errors.

And you still need to change the user name you are showing here in the forums.
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BPA

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CS6 embeds the printer last used in each image. So you have to assign PDF as your default printer, change it to the new printer, and save the file to make the change permanent.
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Toni Coombs

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Hi I am using OS x 10.9.5 and CS6.
I was trying to convert my document to pdf for commercial printing and have suffered the same error. I am unable to install pdf as a printer, never mind the default printer.
Please any help out there?
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Spammy Spammer

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Not the driver in my case. To solve, I went to Start>Devices and Printers, and chose another printer as my default. I went back to Photoshop, selected "print". At that point, I selected the same printer that supposedly had the bad driver, and it printed fine.

Chris Cox, it isn't acceptable to blame the print driver. Photoshop should have a print mechanism robust enough to deal with such a trivial, common problem.
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DukesterMV

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I am also running OSx 10.9.5 and CS6. I was printing all afternoon successfully until this "dialog" popped up. In all my years I have never seen this.
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Tish Lombardelli

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I have driven Epson crazy trying to fix this. No one there could provide a fix and said I now have to deal with Adobe.  It just seems like such an elementary preference problem but after days of trying to fix I broke down and went to Epson. Had a very nice Tech call me today and run through my computer..and still no fix. Surely one of you brains out there must have a concrete answer..Running OS 10.9.5 with an Epson C120.  
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Tish Lombardelli

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I was just able to print from Photo Booth and change my printing setup. Went back into CS6 and tried to print and got the SAME 'There was an error...'  It seems to me to be a PS problem.  Can anyone help me..?
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Erik Juhl

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I will summarize what I learned by participating on this thread: Photoshop is above reproach. It's error free -- who knows printing APIs better than the Photoshop coders? It's your printer company's fault for their malformed print driver. Yeah, it's weird that it worked for four years and then unexpectedly catastrophically failed for just Photoshop and no other app, even though you didn't update the driver recently from a working version to a non-working version. What happened is that Photoshop's perfectly standards-conformant code, alone among all the hundreds of apps you've got installed, has shone a light on that driver's recently problematic shortcomings. ... But it was NOT because of a recent Photoshop update that this started happening. It's time for that other company to step their game up.

Bottom line being that Adobe doesn't identify any % of this this as their problem and doesn't have the ability or responsibility to pursue or implement any solutions that would alleviate you in your unfortunate predicament. 
(Edited)
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Theodore Horn

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I am having the same problem. I am using a Mac OS X 10.10.2 and my Photoshop CC 2014 will not print to the Epson r2400.
I can print with Illustrator CC and all other software programs on my Mac.
I've uninstalled my Epson r2400 Drivers, uninstalled everything associated with the printer drivers and reinstalled the new drivers after emptying the trash and restarting the Mac. My problem still persists. It seems to me it is a Photoshop Software problem!

BTW Corel Painter X prints just fine....
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Chris Cox

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But Illustrator and Corel uses the older printing APIs and won't hit the bugs in the newer printing APIs used by Photoshop and Lightroom.

It's still a driver problem.
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jrjog

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no one has answered successfully how to resolve this issue. I had to open my doc in CS5 instead of CS6 to get it to print... What crap!
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Chris Cox

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It has been answered repeatedly: you have a problem with your printer driver, and need to update the printer driver to fix the bugs in the printer driver.
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Manpreet

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are you sure it is printer driver? because I have the same problem and have installed latest drivers from the printer manufacturer site.
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Rod Lloyd

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on mac. remove all printers. reset photoshop CC and close it down. download print driver updates and install printer twice, make one default. start photoshop and the printer works again. what a drama. Adobe is worse than microsoft when it was at its worst. do not be tempted by CC, you spend your life updating like Office.

good luck all.
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Chris Cox

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How is Adobe bad because of a bug in your printer driver software?
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Rod Lloyd

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It did not work, it has reverted tonsame error on all of my macs, after trying with updated driver.

Adobe is bad for many reasons, CC being one and security breaches where they gave hackers my credit card details and fraudelant activity made all of my banking frozen, as adobe was trying to cover it up, and only reached out a week after everyone affected. I was stranded overseas with no access to my bank account and credit card. You want more reasons?
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Erik Juhl

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@chris cox I hate to question the opinions of a *Sr. Computer Scientist* but it seems pretty likely that Adobe has made an update to Photoshop that is incompatible with a large number of users' printer drivers.

You seem confident that the affected users' print drivers suddenly are exposing themselves as faulty. But that would be odd, I think. And the returning of an error can be due to bad input just as it might be due to a faulty driver.

I'd be more likely to blame the printer drivers if this error message were limited to one of my printers (it's all my printers) and/or if the error manifested itself in multiple applications (it's Photoshop only) and/or if I'd recently made a driver update (I'm restricted to the driver supplied by my employer and neither my employer nor I have made changes to one -- let alone all -- of my printer drivers).

I suspect that some code guy at Adobe will eventually QA the messages to the printers and quietly fix an error in what Photoshop is passing to them. Won't help in the intervening 4 months unfortunately.
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Erik Juhl

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One more thing: I read some of your other replies about this to the effect that many drivers don't properly understand the most modern printing APIs -- if it really comes down to this, then I wish Adobe would please continue to use the APIs that have been working for everyone until the new ones are more mature and battle tested. It still comes down to Adobe making a decision to roll out an update that breaks functionality for a lot of people. Even Microsoft, god bless 'em, tries to stay compatible with their users.
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Chris Cox

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Nope, we've tested these issues repeatedly, and every time we find bugs in the printer drivers, not in Photoshop. We've added a lot of safety to Photoshop to try and prevent problems seen in some drivers, but we can't account for every possible bug in the driver code.

And we can't print large images, or use good color management, without using the more modern print APIs.

When the updates to the printing code rolled out, not many drivers had problems. Since then newer drivers have introduced new bugs in their code.
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MICHAEL BIRCH

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As customers we just want to be able to print.
Right now many of us cannot, even though we are using current mainstream printers from the top printer manufacturers.
This is not a minor inconvenience its totally debilitating to many of us.

I can accept that drivers may have issues; is Adobe working with the printer OEM's to jointly provide us products that work together? If Adobe is aware newer drivers have introduced new bugs is Adobe working with the OEM's to correct the issue?

Can Adobe tell us which driver versions from which printer OEM's and for which printers have been tested or certified to work?

It builds customer loyalty and satisfaction when a vendor works with customers towards solutions rather than tells us its some other vendors fault. As true as that may be its just annoying and as individual customers we are left helpless.

Having said that the fact remains that most of us can occasionally get the same non-working driver to work by resetting or deleting PS preferences; an explanation for this might help some of us find workarounds. In addition it seems odd to many of us that drivers which fail totally in PS work fine for Lightroom; are we to understand Lightroom is not as capable of printing large images or good color management.
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Chris Cox

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Yes we notify the printer vendors when we find bugs in their drivers.

We don't certify drivers or devices.

There is nothing for customers to do here other than report which driver is giving them problems. The fixes have to come from the printer vendors.

And the majority of printer drivers do work just fine.

Lightroom uses the same print APIs as Photoshop, but doesn't store the last used configuration as often, so doesn't hit driver bugs restoring those settings as often -- but they do see the same bugs with the same drivers.
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Rod Lloyd

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Majority is a vague word. So that would be 50.1%?
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Chris Cox

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More like 98% of users aren't having problems with their printer drivers.
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Erik Juhl

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@Michael Birch Me too. Old driver used to work fine. New Photoshop inputs make it stop accepting print jobs. Bring back the old APIs or let me choose an option to use old APIs. I was able to print 2 weeks ago. I don't want better software if it stops working.
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Chris Cox

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Photoshop hasn't had an update since July. Whatever changed on your system 2 weeks ago was outside of Photoshop.
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MICHAEL BIRCH

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2% of PS users is one heck of a lot of people who are experiencing some dissatisfaction with the product. From the Adobe responses here I feel like we who are in the 2% don't matter and that Adobe just wishes we'd go away. That may not be the intent but that's how I feel.
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Chris Cox

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That's all issues with all printer drivers. Most of those are just outdated, mis-installed, or something else simple not involving a bug in the driver code.

We can't do much about bugs in driver code. All we can do is notify the printer vendor and wait for them to fix the bug. If we could fix the issues in the printer drivers, we would have done that years ago.
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Rod Lloyd

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Don't update the printer driver software on photoshop then. How do we go back to the version that did work for us two percent that own new HP, Brother and Canon printers?
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Chris Cox

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Not all of those printer models have problems. And we really can't support two completely different sets of printing code per platform (plus, even with the old APIs, there were still printer drivers that crashed or gave weird errors).
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MICHAEL BIRCH

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I was at a printing seminar only a month ago and the host who is well known and highly experienced had the issue twice over the weekend. Luckily he was able to delete PS prefs and get it working. A good 50% of attendees had all experienced the issue.

I for one don't expect Adobe to fix drivers but I do expect more. I feel Adobe does not fully understand the issues or the volume, there are threads about this issue all over the web. This is not an update your driver issue, this is a PS suddenly stops working with a driver that was working fine issue. Deleting prefs sometimes works but not always for all people.

As for me I'll be exiting this thread and no longer following, Adobe has nothing to offer and I have got used to printing from Lightroom instead of PS; on the same workstation to the same printer. Its not my preference and I'm left with a very negative feeling regards Adobe.
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Rod Lloyd

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I agree with Michael. Since we are all on Creative Cloud Updater with our personal details, surely it would be better use of resources that Creative Cloud Updater detects customers that cannot print and proactively offers assistance and communication rather than using third party services such as Get Satisfaction. adobe could offer a rollback tonthe previous version. Unfortunately this thread is just a buffer and offers no solutions. I too expect more from Abobe.
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Erik Juhl

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Chris, I wish the workaround worked. It's frustrating that of all the software I use, the recent version of Photoshop alone seems to invoke driver commands that error out on a lot of print drivers. I accept that the drivers should handle such commands. I accept that my employer should constantly scan driver software and update it with each point release. But if the risks of using these APIs is known why not use the API that has worked for me until 2 weeks ago? I was happy with it. 200,000 other users were happy they could print. Is there an advantage in changing to an API that causes failures if the old one seemed to work for everyone?
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Chris Cox

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Nothing in Photoshop changed in the past 2 weeks (last update was in July). Whatever changed 2 weeks ago was something outside of Photoshop. Photoshop has been using the newer print APIs for many years.
The older printing APIs also didn't always work due to driver bugs, but the newer APIs allow improved functionality. Going back to the old APIs is not an option.

If your printer driver is not working, contact the printer maker and have them fix their driver software.
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Erik Juhl

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Thanks, the mystery of why it stopped working is totally clear now! Appreciate the help.
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Teena

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I tried the "hitting the spacebar before selecting print" suggestion, and my print dialogue came up...Yay! After following this thread for over 30 minutes, I finally found a workaround that works.  Updating my print drivers did NOT fix the problem, so there must be something else that I must do before this problem is permanently fixed.  It certainly has been a hassle! 

Why can't Adobe or the user change the dialogue so that Photoshop won't revert to the last print setting used?  It sounds like that would resolve a lot of the print problems.

I usually print from Lightroom and have gotten beautiful 13X19 prints, so I would really like to know why it was inferred that printing from Lightroom is inferior to printing from Photoshop.
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Hart Kannegiesser

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Ran into this error message today when trying to print from Photoshop CS6 on my Epson R2000 which generally has performed well for me over the years.  Generally I print either layered PSD files or flattened files saved as TIFs.  Today, departing from this practice, I had saved one of my Photoshop files as a layered TIF.  When trying to print from that file I got the error message. After resetting the printer and restarting the computer, I loaded the PSD file and successfully printed my image.  

I don't have the knowledge/background to even speculate on a possible explanation, but from a practical viewpoint if you get this error message it may be worth checking whether the problem is confined to certain file types, or even individual files.

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Chris Cox

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The type of file doesn't have any relation to printing -- it's all just a flat image by the time it gets to the print code.
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douglas powell

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I was cleaning up a coworkers Mac and they had a few printer aliases scattered about their computer. I deleted them but apparently Photoshop (CS6) was looking for one and generated the offending message above. No driver issues, PS errors, and no need to reinstall/update. Just deleted the Adobe Photoshop CS6 Prefs.psp file so the last printer info would be gone. Hopefully it'll work for you, too.
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Teena

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Please tell us how to do that.  I knew how to do it on a PC but MAC is new to me
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Douglas Powell

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Go to your Library folder (Option+"Go" pulldown). It's normally hidden but that option key makes it show up in  the pull-down. Then just go the Preferences – Adobe Photoshop CS6 Settings and delete "Adobe Photoshop CS6 Prefs.psp"
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Tish Lombardelli

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At first try, after following instructions to throw the preference file away, the print option appeared. I clicked on it and nothing happened.  I reformatted the print and tried again..this time the print option was dimmed. So..apparently, it didn't work for me. Any suggestions ?
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Douglas Powell

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Was Photoshop open? It needs to be closed so that a new file will be created when it is opened and it doesn't see the preface file.
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Tish Lombardelli

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I closed Photoshop and tried again. Same reaction. The print option is there, I click on it..nothing happens. Pull it down again and the option is dimmed. Where am I going wrong?
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Douglas Powell

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Drag the Prefs file to the trash and empty it. The next time you launch PS, it will have to create a new Prefs file. Confirm the "Created" date is just now (when you launched the application). That should make the printer dialog reset. If not, I'm outta ideas for you.
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Ralph Dom

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Ralph Dom

Chris Cox,

Here is my experience with printing out of CS6 Photoshop. I regularly print on 13" X 19" stock, on an Epson 3880. I had this size in custom sizes and never had a problem. This somehow it got deleted, and I discovered that that Super A3 is the same size and I decided to use it instead. A few times no problem, then the dreaded error code came up. No choices, could not select another printer, and did not know what was meant by reopen a document. I tried reloading Epson print driver but could not overwrite the old one. Could not print out of CS6 for several weeks.
 I could print out of Pages, Firefox, I Photo etc. Then I tried using an old file that had the printing info embedded in it. This reset the connection and all of a sudden I could print again from photoshop. I reintroduced my own custom size again and all has been well. Fault in the print driver, Really?