Flickering Screen with some Tools, and the 3D VRAM limit

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  • Updated 5 years ago
  • (Edited)
I am a graphics designer and it is my job to design in 2D and 3D images. I have used PS from CS 4 - CS6 and with the introduction of CC I thought it would be a good idea to join and benefit from not having to upgrade as well as have access to all the other Adobe programs for a small monthly fee. Wasn ́t I so wrong........., first problem noticed was the absolute ban on my using 3D because I have 384MB on my vid card which worked in CS6 last year but now does not. I have checked the reason and all Adobe can advise is buy a new computer, I have an integrated vid on my computer. Then when using the lasso tool, my screen flickers and goes black. the solution - use basic until we sort it out. What kind of customer relationship is this? I am paying for upgrades and a system that should work fully, Mr Adobe get your act together....... I have now found my only solution is to re-install my companies CS6 original disk before updates, and stay off the internet when using it. I am signed up for a year on CC so can I have a discount since I am unable, due to your policies not mine, to have full use of it, I don ́t know if using the older version of CS6 that does not belong to me but works ok is legal but the needs of my customers come first, too bad Adobe don ́t do same.
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Chris Cosgrove

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Posted 5 years ago

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Chris Cox

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What OS version are you using?

The most common flicker we know about is a bug in Windows 8, which can be avoided by updating your video card drivers from the GPU maker's website. We have seen some other flickering issues due to bad video card drivers from time to time - also solved by updating the drivers.
MacOS 10.9 has some driver issues, which seem to be isolated to certain GPU models - we're still gathering details on those.

As for VRAM - the limit should have been 512 Meg to start with, since many drivers misbehaved with less VRAM. Because many drivers do not work correctly with less VRAM, we had little choice but to enforce the 512 Meg limit.